HT204187: If Mail on your Mac keeps asking for your password

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pxc4566
Level 1 (0 points)

Q: Cannot sign in to AOL email after upgrading to El Capitan OS

After upgrading my Macbook Air (early 2014) OS to El Capitan version 10.11 I am unable to sign in to my AOL email account.  I keep getting a response that the server cannot verify my account sign on or password.  Have checked my password multiple times to make sure it is correct.  There is no problem using the password when I sign in to AOL Mail through the AOL website on Safari.  My mail app on the iPhone is working fine with the sign on and password.  Suspect this is a problem with El Capitan and AOL.  I also have email accounts for gmail and yahoo, and they are working fine in Mail, just AOL is having the problem.  Any idea how to resolve this?

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11)

Posted on Oct 20, 2015 6:41 AM

by pinkstones,Solvedanswer
pinkstones pinkstones
Level 5 (4,209 points)
Safari
A:

Have you tried deleting the AOL account in System Preferences --> Internet Accounts and then re-adding it?

Posted on Oct 20, 2015 6:50 AM

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Q: Cannot sign in to AOL email after upgrading to El Capitan OS

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  • by momeagle,

    momeagle momeagle Feb 29, 2016 3:35 PM in response to appreciation11
    Level 1 (0 points)
    Feb 29, 2016 3:35 PM in response to appreciation11

    Thank you! It worked for me.

  • by AustinPowers007,

    AustinPowers007 AustinPowers007 Mar 18, 2016 5:36 PM in response to appreciation11
    Level 1 (0 points)
    Mar 18, 2016 5:36 PM in response to appreciation11

    This actually worked! Thank you!!

  • by wtsaila,

    wtsaila wtsaila Mar 25, 2016 8:06 AM in response to Richard Gilpin
    Level 1 (4 points)
    Mar 25, 2016 8:06 AM in response to Richard Gilpin

    we are talking about using apple's mail program to access aol mail account.

  • by Louise Edeiken,

    Louise Edeiken Louise Edeiken Mar 29, 2016 2:38 PM in response to pxc4566
    Level 1 (9 points)
    Mar 29, 2016 2:38 PM in response to pxc4566

    I fixed it by changing the Port in the Preferences - Accounts - (your specific AOL account) and Advanced.  The port is now 143.  Then my password was no longer there and I was again asked for my password.  I entered it, closed the window, press Save.  I went to Connection Doctor under windows and the connection spinned for awhile.  Then it connected and now it's working. 

    Hope that helps

  • by aperea19,

    aperea19 aperea19 Apr 27, 2016 7:03 AM in response to pxc4566
    Level 1 (0 points)
    Apr 27, 2016 7:03 AM in response to pxc4566

    I deleted AOL and recreated my account AND make sure that 2-factor authentication is turned OFF. To do this log in to AOL using AOL.com and go to options. Go to Account Info, and you will see 2-factor authentication. If it's on turn it OFF! When this security feature was turned on, I could not get my email on my phone or my MacBook! My problem is now fixed!

  • by Ziatron,

    Ziatron Ziatron Jun 19, 2016 11:23 PM in response to pxc4566
    Level 4 (3,924 points)
    Apple Watch
    Jun 19, 2016 11:23 PM in response to pxc4566

    I can no longer send email.

     

    1)   Verizon tells me they are switching our email account over to AOL.

     

    2)   Verizon tells me they have sold their landline business business to Frontier.  ( They tell me I keep my Verizon email address.)

     

    3)   About two months after the transition from Verizon to Frontier I am no longer able to send Verizon email. ( I am still receiving Verizon email.)

     

    4)  Using Apple Mail, I tried to create a new AOL email account. It will not accept my login credentials. These are the very same credentials I use when I go to the AOL webmail page.

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