Q: How do I know if I've received a scam

I have received an email this afternoon, which on first glance looks like it's from Apple. It states at the top that it's from Support Services INC, the email address is comunicazioni@staff.arub. It goes on to say that my Apple ID has been used to purchase an app, on a device not previously in association with my purchase ID. However, I haven't purchased anything for a long while, and I can't find it in my purchase history..... Is this another scam?

Posted on Oct 20, 2015 7:37 AM

I have this question too

All replies

Helpful answers

by Niel,

Niel Oct 20, 2015 7:41 AM in response to rhian458
Level 10 (314,528 points)

Mac OS X

Oct 20, 2015 7:41 AM in response to rhian458

Yes. Forward the email to reportphishing@apple.com and then delete it.

(135189)
Reply options

Link to this post

by ChitlinsCC,

ChitlinsCC Oct 20, 2015 8:46 AM in response to rhian458
Level 6 (8,202 points)

Notebooks

Oct 20, 2015 8:46 AM in response to rhian458

Here are some of Apple's articles on the subject:
Phishing & Other Suspicious Emails
...
Forwarding As ATTACHMENT
Forwarding the message with complete header information provides Apple with important information. To do this in OS X Mail, select the message and choose Forward As Attachment from the Message menu. For other email applications or webmail based services, consult your provider’s support information to determine how to forward messages with complete headers.
...

Identifying fraudulent "phishing" email - Apple Support
Identifying legitimate emails from the iTunes Store - Apple Support
Reply options

Link to this post

Q: How do I know if I've received a scam

All replies Helpful answers

by Niel,

by ChitlinsCC,

All replies

Helpful answers