ankitud
Level 1 (0 points)

Q: Issue with share options for files in MAC

Hi,

 

I have a Macbook Pro 15" Mid 2015 model with 16 gigs of RAM and i7 processor with OSX El Capitan. I am having issues with the share options whenever I try to share any file with twitter/Airdrop/Messages/Notes etc. At first I was not able to use Airdrop for which I thought must be issue with Airdrop itself but today when I tried to share an image with iMessage, notes and twitter it just doesnt seem to work. If i open finder and try to share with the share button provided in the finder itself , nothing happens , the finder window does not close, double tap on file all the options other than share are greyed out and eventually I have to force close the finder.

 

These are the list of options in share which are not working.

 

Screen Shot 2015-10-20 at 8.54.11 PM.png

Whenever I click any of the options above in the finder window all the other options except share are greyed out.

 

 

Can someone please advice what should I do.

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11)

Posted on Oct 20, 2015 8:52 AM

Close
ankitud

Q: Issue with share options for files in MAC

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Oct 21, 2015 11:45 AM in response to ankitud
    Community Specialists
    Oct 21, 2015 11:45 AM in response to ankitud

    Greetings ankitud,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are having issues with sharing on your Mac running OS X El Capitan. I understand that your situation is slightly different, but to begin troubleshooting I suggest reading over and working through the steps in the following article. 

     

    If Share options or Markup is missing after upgrading to OS X Yosemite or El Capitan - Apple Support

     

    Cheers!

  • by ankitud,

    ankitud ankitud Oct 21, 2015 1:05 PM in response to joe_7399
    Level 1 (0 points)
    Oct 21, 2015 1:05 PM in response to joe_7399

    Hi Joe,

     

    Thanks for the suggestion but I am afraid it didn't solve my issue. I followed the steps as mentioned in the link you posted but the issue that I am facing still persists. Also I have not been able to use Airdrop , similar issue arises when I try to share it using the share options but also when I try to just look as to what all devices are in range it shows nothing although my iPhone and iPad are able to detect each other but not macbook.

     

    Hope you can help me with any of the mentioned issues.

     

    Cheers!

  • by joe_7399,

    joe_7399 joe_7399 Oct 21, 2015 1:22 PM in response to ankitud
    Community Specialists
    Oct 21, 2015 1:22 PM in response to ankitud

    Hi ankitud ,

     

    Thanks for replying with this information. Because you are experiencing the same issue after following the steps in the previous article couple with the situation with AirDrop, I would suggest contacting Apple Support directly. 

     

    Contacting AppleCare will allow us to really dig in to this issues so that we can get a better understanding of what the cause(s) may be. This will allow us to better assist you in resolving these issues so that you can get back to enjoying your Apple products. To contact Apple Support, start by clicking on the following link.

     

    Apple - Support - Topic Selection

     

    Best!