jongyun83

Q: update for macbook pro late 2008

Hi,

 

I'm trying to update my MacBook Pro OS to the latest one (OS X EI Capitan).

But somehow, it did not work through it.

Below picture shows my laptop information now.

Whenever I click the app in appstore, then it can not downloadable.

Could you help on this issue?

Thank you for your help.

Screen Shot 2015-10-21 at 12.40.44 AM.png

Mac Pro, OS X Yosemite (10.10.5)

Posted on Oct 20, 2015 8:56 AM

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Q: update for macbook pro late 2008

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  • by jeffd55,Helpful

    jeffd55 jeffd55 Oct 22, 2015 9:17 AM in response to jongyun83
    Community Specialists
    Oct 22, 2015 9:17 AM in response to jongyun83

    Hello jongyun83,

    Thank you for using Apple Support Communities. 

    I see your El Capitan download didn't install and now when you try to download it again to reinstall, it gives the message that it is not downloadable. This sounds like the installer package is being seen on your computer and that might be why it is not allowing you to download it again. 

    You might try deleting the installer package, then going to your past purchases in the Mac App Store and redownloading the El Capitan installer:

    Mac App Store: Finding your purchased apps - Apple Support

    https://support.apple.com/en-us/HT202161

    Best regards.

  • by jongyun83,

    jongyun83 jongyun83 Oct 22, 2015 9:21 AM in response to jeffd55
    Level 1 (0 points)
    Oct 22, 2015 9:21 AM in response to jeffd55

    Hi jeffd55,

     

    thank you for your help.

    I tried to download again for EI Capitan in my app store as below picture shows.

    But whenever I click it, then it is freezing as below.

    I do not know whether I should log in with my another account to app store so that I can download this program.

    Screen Shot 2015-10-23 at 1.18.25 AM.png

    Thank you for your help.

     

    Best regards,