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Helpful answers
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Oct 22, 2015 9:17 AM in response to jongyun83by jeffd55,★HelpfulHello jongyun83,
Thank you for using Apple Support Communities.
I see your El Capitan download didn't install and now when you try to download it again to reinstall, it gives the message that it is not downloadable. This sounds like the installer package is being seen on your computer and that might be why it is not allowing you to download it again.
You might try deleting the installer package, then going to your past purchases in the Mac App Store and redownloading the El Capitan installer:
Mac App Store: Finding your purchased apps - Apple Support
https://support.apple.com/en-us/HT202161
Best regards.
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Oct 22, 2015 9:21 AM in response to jeffd55by jongyun83,Hi jeffd55,
thank you for your help.
I tried to download again for EI Capitan in my app store as below picture shows.
But whenever I click it, then it is freezing as below.
I do not know whether I should log in with my another account to app store so that I can download this program.
Thank you for your help.
Best regards,


