Iphone 6 touch id is not working after ios 9 upgrade

Make sure you're fingers are still there on you're phone, go to settings, touch ID and pass code, and make sure you're fingers are still remembered

Thanks,


CaptinSprinklez

<Edited by Host>

Iam.berto wrote:

after an upgrade to ios9. Ive noticed that my touch id is not working at all. I kept on using it to unlocked my phone. So iteied to fix it by simply registering new finger. But it seems that its not functioning. It didn't show the biometrics movements on the screen showing that im in the procesa of registering my finger. So i tried to full reset my phone but atill nothing happens. Please help me on this

From what you're describing, it sounds as if you may have a hardware problem. Try restoring the phone as new, not from back up ands seeing if it works properly. If it doesn't, make an appointment to have it serviced.

Iam.berto wrote:

WHat causes my phone to have hardware issues?

I don't know. That's why you take it for service.

You may have already found a solution but this solved the problem for me after installing IOS 9.1:

• Go to Touch ID
• Delete finger prints
• Turn Passcode Off
• Turn the phone off
• Turn the phone on
• Go to Touch ID and Turn On Passcode
• Enter a passcode
• Add your finger prints

This is why this works: The default passcode length for previous versions of the IOS is 4. The default in IOS 9 is 6. Touch ID is expecting to find a longer passcode so when it doesn't find it, it's not opening the phone.

M.A.D.md wrote:

You may have already found a solution but this solved the problem for me after installing IOS 9.1:

• Go to Touch ID
• Delete finger prints
• Turn Passcode Off
• Turn the phone off
• Turn the phone on
• Go to Touch ID and Turn On Passcode
• Enter a passcode
• Add your finger prints

This is why this works: The default passcode length for previous versions of the IOS is 4. The default in IOS 9 is 6. Touch ID is expecting to find a longer passcode so when it doesn't find it, it's not opening the phone.

TouchID worked fine for me with at 4 digit passcode with iOS 9.1 until I changed about 3 weeks ago.

I apologize, I don't know what you changed. Your passcode? Your finger print? Your OS? .... It's true, Touch ID appears to work with 4 characters; at least it did with mine. Except, Touch ID would not work if I rebooted the phone or if I tried to use it to open any app, for example 1 Password, or tried to pay in the Apple store.

Since taking the steps I mentioned, Touch ID has been stable.

Hope you are able to find a solution that works for you.

M.A.D.md wrote:

I apologize, I don't know what you changed. Your passcode? Your finger print? Your OS? .... It's true, Touch ID appears to work with 4 characters; at least it did with mine. Except, Touch ID would not work if I rebooted the phone or if I tried to use it to open any app, for example 1 Password, or tried to pay in the Apple store.

TouchID isn't looking for the passcode. It will continue to work with a 4-digit passcode under iOS 9.1. TouchID doesn't work after you reboot the phone. It's not supposed to. If you restart, you have to enter your password.

Ok, I'm glad your 4 digit passcode is working. For me, no passcode is necessary after reboot; I can open the phone with touch id.

M.A.D.md wrote:

Ok, I'm glad your 4 digit passcode is working. For me, no passcode is necessary after reboot; I can open the phone with touch id.

If, after you power the phone off and power it back on, your phone does not require the passcode but can be unlocked with TouchID, it is different than all other phones. The phone cannot access the Secure Enclave until it has fully powered on and been unlocked with a passcode.

About Touch ID security on iPhone and iPad - Apple Support

Are you sure you don't mean when you wake the phone up from sleep?

Are you saying the reason touch id isnt working is if you use a 4 character passcode? Touch id works like a champ for about 2 days then wont work period. At present I am at IOS9.2.1. I got my 6s in Dec. but I think I was already at IOS9 then. I was told to try another finger but for me the thumb is most comfortable.

Touch ID on my iPhone 6S Plus became unreliable after upgrading to iOS 9.3.1.

I just followed your instructions and it seems to have helped (time will tell).

Thanks for sharing.

This worked for me on 5s with ios 9.3.2 (cz localization) fine after touch id stop working and when try to turn it on it wrote an error. (using 6 digit code)

Thanks for solution

No luck with this for me. Any other suggestions?

DAJ123 wrote:

No luck with this for me. Any other suggestions?

Make an appointment at the Genius Bar at your local Apple Store.