josborne3

Q: El Capitan Mail Preview Pane issue

I shrunk the message preview pane in the mail app all the way down and now I can not get it to return.  I have tried the following steps:

 

1)  Toggling classic view on and off

 

2)  resizing the window and going to full screen in order to better click on the dot in the middle of the preview pane bar but that only allows me to resize the window.

 

3)  double clicking the dot on the preview pane bar at the bottom - produces no effect

 

4)  removing the mail plist file from the Library Containers

 

5)  tried to use apple script to directly set the preview pane to true, but that produces an error and apparently has not worked since mavericks

 

Is there any documentation on how to either toggle this with apple script, or which file the preview pane option is actually stored in?

 

Any help at this point would be much appreciated!

 

I can't believe this is not an option in the view setttings...

MacBook Air, OS X El Capitan (10.11)

Posted on Oct 20, 2015 1:37 PM

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Q: El Capitan Mail Preview Pane issue

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  • by swim2lakes,

    swim2lakes swim2lakes Nov 25, 2015 2:03 PM in response to josborne3
    Level 1 (0 points)
    Nov 25, 2015 2:03 PM in response to josborne3

    Hi:

     

    NONE of the solutions worked for me.  Not rebuilding, Not  a new viewer window,  not rebooting.  Nada.

     

    The little dot at the bottom turns into the Bar with an upArrow above it, but it will pull up at all

     

    I am on a 13" MBP 5,5 running ElCapitan.


    Other ideas?

  • by redsfan1976,

    redsfan1976 redsfan1976 Nov 25, 2015 3:16 PM in response to swim2lakes
    Level 1 (0 points)
    Nov 25, 2015 3:16 PM in response to swim2lakes

    Same here. Nothing has worked for me thus far. In fact, when I click on rebuild mailbox Mail just totally crashes. Hope they get this fixed soon. Judging by the amount of posts out there on this topic, we are not alone.

  • by swim2lakes,

    swim2lakes swim2lakes Nov 25, 2015 6:07 PM in response to redsfan1976
    Level 1 (0 points)
    Nov 25, 2015 6:07 PM in response to redsfan1976

    Redsfan:  wondering if those of us who can't fix it are those that have been, um, neglectful and have huge inboxes?  I'd fess up how large mine is, but I just told a friend and got grief for it.  (22,000 - I don't think it's THAT many.. i just deleted 10% and remembered why it's so large.. it takes too long to go through and delete.  I think it took me an hour..) -swim

  • by MacMotesGuy,

    MacMotesGuy MacMotesGuy Nov 30, 2015 8:27 AM in response to josborne3
    Level 1 (0 points)
    Nov 30, 2015 8:27 AM in response to josborne3

    Anyone know if this view "should work" NOT in Classic mode. I was able to resurrect the preview pane working in Classic mode, but it disappears again when I uncheck Classic in preferences.

  • by shiatt733,

    shiatt733 shiatt733 Dec 8, 2015 8:33 AM in response to swim2lakes
    Level 1 (4 points)
    Dec 8, 2015 8:33 AM in response to swim2lakes

    I had the same problem. None of the proposed fixes worked.

     

    Then I found the following advice in an Apple Developer forum:

     

    You can diagnose if this being caused by an issue with one of Mail's resource files by forcing Mail to rebuild them (this has nothing to do with rebuilding a mailbox). Quit Mail and move the following folder to the desktop (you can press shift+cmd+G from Finder and copy-paste if you need to):

    • ~/Library/Containers/com.apple.mail

     

    Restart your Mac. Open Mail again and, hopefully, the issue won't reoccur.

     

    I tried this method, and it worked for me. Perhaps it will work for you.

  • by NickAvallone,

    NickAvallone NickAvallone Dec 9, 2015 7:28 AM in response to Jay Yoo
    Level 1 (5 points)
    Dec 9, 2015 7:28 AM in response to Jay Yoo

    Jay Yoo, thanks for that. Opening up a New Viewer Window is a lot easier than rebuild/reboot. I opened a new window (which displays correctly) and closed the old one. Back to work!

     

    EDIT: I spoke too soon. It worked for a minute, now back to blank previews again.

  • by shiatt733,

    shiatt733 shiatt733 Dec 9, 2015 3:53 PM in response to shiatt733
    Level 1 (4 points)
    Dec 9, 2015 3:53 PM in response to shiatt733

    Followup: Yes, this method works--but it also wipes out any subsidiary mailboxes you may have added (say, for a particular client). Clearly getting rid of these container files gets rid of something that triggers this bug--but it's impossible to know exactly what. I've reported the bug to Apple Care.

  • by Arshay,

    Arshay Arshay Jan 2, 2016 6:26 AM in response to josborne3
    Level 1 (0 points)
    Jan 2, 2016 6:26 AM in response to josborne3

    I found that this is apparently a feature, not a bug. You don't have to rebuild Mail or restart the computer. Just click on the dot at the bottom center of the window to get the drag symbol; click and hold while you slide it up toward the top of the content window. **When you get the near the top,** the preview pane will suddenly appear again. I tried several times till I discovered I wasn't dragging the mouse/finger up far enough. I had to get almost to the very top. After that you can drag the content window up and down again to resize as desired.

  • by shiatt733,

    shiatt733 shiatt733 Jan 2, 2016 2:49 PM in response to Arshay
    Level 1 (4 points)
    Jan 2, 2016 2:49 PM in response to Arshay

    Thanks, Arshay! You've saved me a huge amount of extra work and trouble.

  • by martywme,

    martywme martywme Jan 4, 2016 6:05 PM in response to josborne3
    Level 1 (0 points)
    Jan 4, 2016 6:05 PM in response to josborne3

    I skipped all the reboot and rebuild, and just dragged the little dot with the half arrow more than halfway up, and poof, I had my preview pane back. You do not get any visual feedback that it is working until you drag at least half way up. You have to just do it.

  • by bettercallsaul,

    bettercallsaul bettercallsaul Jan 7, 2016 9:40 AM in response to josborne3
    Level 1 (23 points)
    Desktops
    Jan 7, 2016 9:40 AM in response to josborne3

    Rebuilt, restarted, can't pull pane up at all.

  • by Arshay,

    Arshay Arshay Jan 7, 2016 11:02 AM in response to bettercallsaul
    Level 1 (0 points)
    Jan 7, 2016 11:02 AM in response to bettercallsaul

    Did you keep dragging up *without letting go*? You need to keep dragging till you're halfway up (thereabouts) the window, when the Content pane suddenly appears. There is no visual as you drag up; you just have to trust it and keep going ;-) No need to rebuild Mail or restart. This appears to be the way it works now.

  • by shiatt733,

    shiatt733 shiatt733 Jan 7, 2016 8:16 PM in response to Arshay
    Level 1 (4 points)
    Jan 7, 2016 8:16 PM in response to Arshay

    Yes--there's no visual confirmation that you're pulling the preview pane area up until you're near the top.

  • by bettercallsaul,

    bettercallsaul bettercallsaul Jan 8, 2016 5:48 AM in response to shiatt733
    Level 1 (23 points)
    Desktops
    Jan 8, 2016 5:48 AM in response to shiatt733

    OH. That was the missing piece. So to those as mystified as I was ... just PRETEND you're dragging the dot up (even if nothing happens), go almost to the top and the Preview Pane WILL reappear. Thanks so much!

  • by Arshay,

    Arshay Arshay Jan 8, 2016 6:20 AM in response to bettercallsaul
    Level 1 (0 points)
    Jan 8, 2016 6:20 AM in response to bettercallsaul

    That was the BEST way to describe it!

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