Nkcohen
Level 1 (19 points)
Photos for Mac

Q: HP 8625 Scan failing since Yosemite?

I keep getting scan failed when using my HP 8625 ever since I loaded Yosemite?  Do I need to reload drivers?

iMac, OS X Yosemite (10.10.5)

Posted on Oct 20, 2015 1:28 PM

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Nkcohen

Q: HP 8625 Scan failing since Yosemite?

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  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Oct 21, 2015 7:38 AM in response to Nkcohen
    Level 9 (58,115 points)
    Photos for Mac
    Oct 21, 2015 7:38 AM in response to Nkcohen

    If Yosemite is up-to-date chances are you don't need any drivers. However you did not indicate which app you use to scan, if you use HP's software which is awful at best, then I'd suggest first checking with HP to see that they support the device in Yosemite. If they do, please use Image Capture which is pre-installed on your Mac. If you are not familiar with IC then please click Mac Basics: Using a scanner - Apple Support

  • by Nkcohen,

    Nkcohen Nkcohen Oct 21, 2015 7:34 AM in response to rkaufmann87
    Level 1 (19 points)
    Photos for Mac
    Oct 21, 2015 7:34 AM in response to rkaufmann87

    I Confirmed that my printer would worked with Yosemite before upgrading. My issue is random. It starts scanning then says can't complete.  I am using the HP scan. I'll go back to image capture.  I even did a Reset on the printer which was recommended by others in support.  Do you think reloading print drivers would help?

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 21, 2015 7:43 AM in response to Nkcohen
    Level 9 (58,115 points)
    Photos for Mac
    Oct 21, 2015 7:43 AM in response to Nkcohen

    Nkcohen wrote:

     

    I Confirmed that my printer would worked with Yosemite before upgrading. My issue is random. It starts scanning then says can't complete.  I am using the HP scan. I'll go back to image capture.  I even did a Reset on the printer which was recommended by others in support.  Do you think reloading print drivers would help?

    I suspect your issue is the HP software. HP's software is not known for it's high quality or reliability. I think you are on the correct path by using Image Capture. Try that first then test, if it  works there is no need to re-load any printer drivers.