HT201487: If you forgot your Apple ID password

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wsroyse

Q: Erase all data from iPad 2

I'm trying to erase all data from my daughter's old iPad 2 to set it up with a new user (a different family member). Problem: When I go through the steps to erase all data, I'm eventually asked to enter the password to my daughter's old and no longer in use Apple Id/email. I've entered the password that was used with the given (and no longer in use apple id) with no luck. My daughter now has an iPad mini and iPhone 5C with new email, apple id/password. What can I do to erase all data from iPad 2 when it won't accept the password that goes with the old apple id? PLEASE HELP!

iPad 2, iOS 9

Posted on Oct 20, 2015 6:22 PM

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Q: Erase all data from iPad 2

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  • by Briansyddall,

    Briansyddall Briansyddall Oct 21, 2015 2:31 AM in response to wsroyse
    Level 6 (8,596 points)
    Apple Watch
    Oct 21, 2015 2:31 AM in response to wsroyse

    Hi

    Go to Settings- find my iPhone turn off

    It will ask for your PASSCODE not your Apple id

    If you still have a problem go to

    Iforgot.apple.com for help if you have proof  of purchase make an appointment at

    Apple Store .

    Cheers

    Brian ( uk)