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Q: Reset forgotten log in password on Mac Book Pro

I am in urgent need of help, I changed my password on my Mac Book Pro and stopped using it for weeks and now I can't recall my password. I have tried  The help page and work around Apple Tech support gave me was to  press command and R keys and then boot into recovery partition and access the terminal and type  ‘resetpassword’ and hit enter. However when the window pops up, I don't see any volumes  or harddrives at all and so I can't change my password.

Please someone help me. I have data that I refuse to lose. Help me to reset my password.

Apple Tech  support won't do anything even though I am signed in with my apple ID and have "Find My Mac" activated.

I am following the tutorial posted everywhere on resetting a password, however when I boot into recovery partition, and execute the "resetpassword" command, El Capitan does not recognize any hard drive or anything else and therefore this option to change the password is greyed out. what can I do? I am upset because I have data on my computer and I don't want to lose family photos.

Thank you in advance for anything you might be able to help me to reset or recover my password.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 20, 2015 8:31 PM

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