Apple Music Offline songs still need connection?

Question

dimitri_01 Author

Level 1

4 points

Apple Music Offline songs still need connection?

I'm having a problem with offline music, perhaps someone knows why?

Scenario:

I choose an Album in Apple Music.

I say "Make Available Offline"

My iPhone Downloads songs.

I can see a little "phone" icon next to them i assume indicating they're locally downloaded.

When I play the song its immediate, again a sign that its on my phone not streaming first.

OS is iOS 9.0.2

Problem:

I get on a plane, put my phone in Flight Mode

Try to play the Album and it says "You are not connected to the internet"

And shades out all the songs in the Album?

Does Offline mode not mean I should be able to play it when completely offline i.e no data or mobile connections at all?

Thx.

iPhone 6, iOS 9.0.2

Posted on Oct 20, 2015 10:59 PM

Reply

Answer 1

CarlAVII

Community Specialist

Oct 22, 2015 11:08 AM in response to dimitri_01

Hey dimitri_01,

I understand that you've made some songs available offline, but are unable to play these same songs when switching on AirPlane mode. This may have been due to interrupted downloads of the desired files. In order to verify that the files are fully downloaded and able to be played offline, you can set the Music app to show only music that's available offline.

In the My Music tab, tap Library. Then tap any of the different views (Artists, Albums, etc.), and enable Music Available Offline.

Add music from the Apple Music catalog to your library - Apple Support

All my best.

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Answer 2

Oct 22, 2015 12:58 PM in response to dimitri_01

Offline mode, when it works, let's you have the songs saved to phone and play them regardless of connection.

Since 9.1 it hasn't worked for me, and I get the same problem you do. So, you're not alone.

It says they're downloaded, but only some,( or even none,) of the songs actually go offline.

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Answer 3

dimitri_01 Author

Level 1

4 points

Oct 23, 2015 1:17 PM in response to CarlAVII

Hi,

I do that, it downloads the songs and i can see the downloads are successful.

Then I switch to Airplane mode, click PLAY and it says im not connected to the internet and wont play them.

Do certain songs licenses only allows them to be streamed maybe?

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Answer 4

CarlAVII

Community Specialist

Oct 25, 2015 7:09 AM in response to dimitri_01

dimitri_01,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

All my best

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