nalakasu

Q: Ear buds are noisy

Hi, I'm using 5s phone with updated software. My ear buds are too noisy. i cant hear or play any songs or i cant use ear buds for any call. when i check my ear buds with another phone its working properly. pls help me out - nalaka

iPhone 5s, iOS 9.0.2

Posted on Oct 21, 2015 12:54 AM

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Q: Ear buds are noisy

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  • by Allen A,

    Allen A Allen A Oct 22, 2015 12:09 PM in response to nalakasu
    Community Specialists
    Oct 22, 2015 12:09 PM in response to nalakasu

    Hello nalakasu,

     

     

    I understand that you're not getting clear sound from your ear buds. The steps detailed below can help restore viable audio quality to your ear buds.

    1. Unplug the headset and clear any debris from the headset jack. Then plug it back in.
    2. Make sure the headset is plugged in all the way. If you’re using a case, remove it to make sure it’s not getting in the way.
    3. Check the headset cable, connector, remote, and earbuds for damage. Make sure they’re not blocked or dirty.
    4. Try using another headset. If the issue happens with the other headset, contact Apple Support for help. If the other headset works, contact the headset manufacturer.
    5. Try using a different iOS device with your headset. If the issue happens with the other iOS device, contact the headset manufacturer. For Apple headsets, contact Apple support.

    If your headset isn't working - Apple Support

     

     

    Sincerely