lari_muntean

Q: mac won't restart

Each time I try to restart or shut down my mac (late 2013), it just freeze on THE main screen without taking any action. Each time I have to press the power up button which is not very elegant and I think it isn't also very good for the system:( what options do I have? I have to mention that I encountered this problem only since I've upgraded my system to El Capitan.

iMac, OS X El Capitan (10.11)

Posted on Oct 21, 2015 4:25 AM

Close

Q: mac won't restart

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Oct 22, 2015 2:22 PM in response to lari_muntean
    Community Specialists
    Oct 22, 2015 2:22 PM in response to lari_muntean

    Hello lari_muntean,

    Thanks for using Apple Support Communities.

     

    If your Mac will not power off, then there could be a 3rd party application preventing it from doing so.  I suggest starting your computer in safe mode, and then try to shut down.

     

    Starting up in safe mode

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    If you don't hear a startup chime after pressing the power key, see what to do if your Mac won't turn on.

     

    If an issue doesn't happen in safe mode

    If an issue doesn't happen when your Mac is started in safe mode, try restarting again without pressing any keys at startup. If the issue appears to be resolved when you start up normally, it was possibly caused by a cache or a directory issue with your startup disk that safe mode fixed.

    If you restart your Mac normally and an issue comes back when you reach your desktop, try disabling any login items that automatically open when you log in.

    Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    Take care.