iPhone will ring out loud but will not play music out loud?

My iPhone 6+ which is less than a year old will not play music or sound out loud other than phone calls. All calls I can hear fine, even on speakerphone but not music. The phone is on iOS8.


WHen I take out the headphones the music continues playing but I can't hear it, almost like I never took the headphones out.


I have blown in to the headphone slot and even put a paperclip in there like I have seen suggested but no luck.


Could this be a software issue and will restoring the phone fix it?


Thanks in advance

iPhone 6 Plus, iOS 8.4, null

Posted on Oct 21, 2015 4:07 AM

Reply
1 reply

Oct 22, 2015 2:25 PM in response to Tomcw22

Hello Tom,

Thank you for using Apple Support Communities.

I see that your iPhone is not playing music or sound with the exception of phone calls. The following article should provide some troubleshooting that should help to sort out what might be going on and getting it corrected.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Cheers

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iPhone will ring out loud but will not play music out loud?

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