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Q: iPad 2 WiFi Will NOT Update - Stuck on 4.3.5 - Tried Everything - Help!

Hello!

 

I own a medium sized Smartphone/Computer/IT Support Business.  Recently I sold an iPad 2 WiFi, 32GB model to a customer.  It had not been used in some time and was still on iOS 4.3.5.  I did not bother updating it because I was unsure if the customer would want iOS 9.x.x on their device so I left it up to them. Some days later they return stating that they cannot download any apps.  It finally hit me as to why...  She cannot update the iPad past the version of iOS it is on and you cannot download 80% of the apps from the App Store running this version of iOS.

 

So, I thought this would be easy.  Boot it up into DFU mode and perform a restore.  Well, all seems well for a moment and after it gets to the point to where you see the Apple logo and a loading bar on the iPad you can hear the sound from the computer indicating that the devices is disconnecting but it reconnects again immediately.  Before iTunes will check for this it automatically throws up Error "9". 

 

I AM using an OEM 30 pin connecter, I have tried multiple ports on my system and I have tried multiple systems.  In the past, I could use a Windows XP machine and handle these issues so I tried that.  Well, I cannot install any version of iTunes other than the latest no matter which installer I choose and run.  It gets about 90% done and states, "Rolling Back Changes".  It then cancels the installation and says that the program did not install correctly and to please try again.  Blah, blah, blah. 

 

I only have SHSH blobs for iOS 8.4.1 and 9.0.1.  I have not tried to stitch my blobs into an IPSW and restore using it.  I wanted to try and do this the "iTunes/Apple" way which is not frowned upon.  But if I have to, I will do this and may even jailbreak the device if I must.  It simply has to be able to be updated to iOS 6.x.x, 8.x.x or 9.x.x. 

 

Can anyone offer any suggestion?  BTW, this is the link iTunes provides when the device fails to update.  Helpless of course.  https://support.apple.com/en-us/HT203843

 

Thank you all in advance for any insight or suggestions. 

 

Regards,

 

Dave

iPad 2, iOS 4.3.3, iOS 4.3.5 was not in the list...

Posted on Oct 21, 2015 9:00 AM

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Q: iPad 2 WiFi Will NOT Update - Stuck on 4.3.5 - Tried Everything - Help!

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