Installed update 11.10.1 and my laptop does not boot

Question

Level 1

8 points

Installed update 11.10.1 and my laptop does not boot

Hello

I was updating the El Capitan 10.11.1. After the update was over a folder with a question mark came up. I waited but nothing happened. So then i manually shut it down by pressing the power button and started it again and pressed cmd + r to enter in recovery mode. But the globe sign came up with a exclamation mark. Below it showed "apple.com/support error 3001F ". I dont know what to do now. Please help.

Thanks in advance

MacBook Pro with Retina display, OS X El Capitan (10.11.1), During the update

Posted on Oct 21, 2015 3:18 PM

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Answer 1

Oct 21, 2015 3:34 PM in response to djmaster97

Startup your Mac while holding down the Option key. The should launch the Startup Manager window where you can select the startup disk then click Restart.

Startup Manager: How to select a startup volume

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Answer 2

Eric Root

Level 10

684,039 points

Oct 21, 2015 5:27 PM in response to djmaster97

Startup – Question Mark

Startup Issues - Resolve

Startup Issues - Resolve (2)

Startup Issues - Resolve (3)

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Answer 3

Barney-15E

Level 10

112,668 points

Oct 21, 2015 6:09 PM in response to djmaster97

Try resetting NVRAM (which is probably in one of the links Eric posted).

If your Mac goes to Internet Recovery (indicated by the Globe) when you only hold down cmd-R (not cmd-opt-R), then the Recovery partition is damage, and perhaps the whole drive.

The error you got in Internet Recovery normally means there are connectivity problems between you and Apple's servers. Make sure your Router is set up as indicated in this article:OS X: About OS X Recovery - Apple Support

You can also try restarting your Modem and Router.

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Answer 4

Oct 21, 2015 6:02 PM in response to Barney-15E

Never mind.

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Answer 5

Oct 21, 2015 11:45 PM in response to djmaster97

I Have the same Problem with my mid 2010 Mac Pro.

@djmaster: did you fix your problem ?

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Answer 6

djmaster97 Author

Level 1

8 points

Oct 22, 2015 9:41 AM in response to Lenovostartup

No i am not able to. I am taking it to apple services

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Answer 7

Norm61

Level 1

36 points

Oct 22, 2015 10:23 AM in response to djmaster97

Same thing happened to me. Went to Safe mode and ran Disk Utility, came back clear. Time Machined to previous version of El Capitan, still froze. Time Machined to Yosemite, but had to leave for work. Will know when I get home if that worked. Fingers crossed.

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Answer 8

kingapp

Level 1

21 points

Oct 22, 2015 8:23 PM in response to djmaster97

I am having this same problem on my mid 2012 MacBook Pro Retina with a solid state drive. I think El Capitan must be taking out hard drives. I just hope I can recover my data! If anyone comes up with a solution to the problem please let me know. Thanks Logan

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Answer 9

Norm61

Level 1

36 points

Oct 23, 2015 4:34 PM in response to kingapp

If you are still under warranty, go to Apple. Otherwise, Time Machine back to Yosemite and turn off auto updates in App Store. I tried every suggestion found here in the forums without going into Terminal (hey, I know my limits and abilities...I don't mess with code).

Apple really dropped the ball on this one.

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