My iPod Touch (iPod1,1) usually sync and backup fine.
After today OS X El Capitain System Update (21/10/2015) it will not sync or backup.
All steps here will not work:
https://support.apple.com/en-ca/HT203271
Tried to restore to factory default twice, and even rename the iPod factory name just in case
Remove in iTunes and in folder the backup folders.
Still not working.
Thoughts?
What exactly happens when you try to sync or backup?
Does iTunes see the iPod?
What version of iTunes?
What iOS version? I do not know what a iPod1.1 is.
Hi,
More info:
-iPod 1st Gen with iOS 3.1.3
-iTunes is updated to 12.3.1.23
iTunes sees iPod and sync the content, but tries to backup in first step of sync, which fails, but it continues to sync.
Try backing up (do not sync) on another computer to help determine if computer/iTunes problem or iPod problem.
I did a Backup Now on my old iMac and it does the backup.
Plugged it back into the new Mac and still not working.
After contacting Apple Care, the answer is that iTunes 12 does not support 1st gen iPod Touch.
I can sync, but always get this message and iTunes freezes often while doing this.
But when I eventually resync, I can sync content even if not supported.
Brun, this isn't a solution. It's a polite way of telling you to go away.
Older devices continue to work with iTunes 12.
Apple keeps updating iTunes and doesn't publish that it won't work with select older devices in the notes, so it wasn't an intentional end-of-life. Marking the issue closed does a disservice to everyone else who has the same problem with perfectly good hardware.
While itunes 12.3 won't work with the original ipod touch (3.1.3), at least on Windows 7, itunes 12.1.3 works fine, syncs and backs up.
I had to read this thread to find out why itunes wasn't backing up my old ipod. Since it did back up with itunes 12.1.3 I went back to that version.
However (again, for Windows 7) if you're going to go from 12.3 to a previous version of itunes you have to follow this guy's advice:
https://www.youtube.com/watch?v=Sn82w_hxgwQ
and uninstall itunes and then uninstall the other four Apple programs that itunes leaves behind before you install 12.1.3, otherwise 12.1.3 will still not back up your ipod (and they may keep itunes from installing if you're using a version older than 12.1.3.)
Also you have to follow everyone's advice about having to replace your itunes library file with a previous itunes library file that's old enough to be compatible with the version of itunes you're installing.
That's the advantage of using 12.1.3 instead of say 10.7, you can use a more recent old library file.
iTunes could not backup iPod Touch (after system update 21/10/2015)
