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Q: iTunes won't open after updating to 12.3.1

Hi I have OSX 10.11.1 running and I updated my iTunes to 12.3.1. Now all I get is the spinning beach ball when i try to start iTunes. I did a force quit and rebooted but the same thing is happening. I have a huge music library so I thought maybe it was doing some kind of update by after a half hour iTunes is still got the spinning beach ball. Any help would be appreciated.

iMac (27-inch Mid 2011), OS X Yosemite (10.10)

Posted on Oct 21, 2015 5:08 PM

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Q: iTunes won't open after updating to 12.3.1

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  • by musicwolf,

    musicwolf musicwolf Dec 13, 2015 11:52 AM in response to nowak66
    Level 1 (10 points)
    Dec 13, 2015 11:52 AM in response to nowak66

    Me too! Thank heavens — I'd begun to think Apple would never fix the bugs

  • by AOSupport,

    AOSupport AOSupport Dec 16, 2015 7:46 AM in response to Eric Sprigg
    Level 1 (8 points)
    Mac OS X
    Dec 16, 2015 7:46 AM in response to Eric Sprigg

    iTunes Preference - Playback - Sound Check

     

    it is suppose to analyze the playback volume once but it crashes before. So was wondering if it is working in 12.3.2?

  • by Russell Madden,

    Russell Madden Russell Madden Dec 16, 2015 7:50 AM in response to AOSupport
    Level 1 (29 points)
    Mac OS X
    Dec 16, 2015 7:50 AM in response to AOSupport

    FWIW, I looked in my prefs. Sound Check is selected, and I have no problems.

     

    But I assume I had it selected in 12.3.0 and 12.3.1, and I never had crashes, so my experience may not be relevant to yours.

  • by AOSupport,

    AOSupport AOSupport Dec 16, 2015 7:56 AM in response to Russell Madden
    Level 1 (8 points)
    Mac OS X
    Dec 16, 2015 7:56 AM in response to Russell Madden

    Thanks Russell.

  • by Hydromantes,

    Hydromantes Hydromantes Dec 16, 2015 1:43 PM in response to AOSupport
    Level 1 (0 points)
    Dec 16, 2015 1:43 PM in response to AOSupport

    After more than a month of suffering from painful beach ball overload after installing the iTunes 12.3.1.23 update I found this thread and I'm happy to report that, thanks to the advice here, removing iTunes with Apzapper and installing iTunes 12.3.0.44 has restored iTunes to the way it should be, with no ten second delay every time I try to do anything. I am still using OS 10.8.5 due to prohibitive software upgrade costs (F You Adobe) and I thought I would have to either upgrade my OS or my hardware in order to use iTunes again, so this advice saved me lots of time, effort, and maybe lots of money. I hope Apple will fix the problem soon, but I don't know that I will bother to upgrade again.

  • by Russell Madden,

    Russell Madden Russell Madden Dec 16, 2015 2:59 PM in response to Hydromantes
    Level 1 (29 points)
    Mac OS X
    Dec 16, 2015 2:59 PM in response to Hydromantes

    12.3.2 update worked for a lot of us; maybe even better than 12.3.0. But each computer has its own configuration. FWIW.

  • by Hydromantes,

    Hydromantes Hydromantes Dec 16, 2015 8:52 PM in response to Russell Madden
    Level 1 (0 points)
    Dec 16, 2015 8:52 PM in response to Russell Madden

    Thanks. I missed that recent update and skipped past the comments about it here. I downloaded 12.2.3 and so far it is working well for me, also.

    Maybe this means Apple is listening to their feedback.

  • by Eric Sprigg,

    Eric Sprigg Eric Sprigg Dec 17, 2015 1:19 AM in response to AOSupport
    Level 1 (24 points)
    Dec 17, 2015 1:19 AM in response to AOSupport

    Thanks, I'm wiser now. Sound Check wasn't enabled in my iTunes Prefs but I have enabled it now. With it enabled, I have played tracks from a couple of albums  without any trouble, using 12.3.2. The only problem I have seen with this new version is that sometimes the rotating beachball is still there, e.g. when accessing album art, but only for a few seconds. Nothing that really upsets me.

  • by PABSwiss,

    PABSwiss PABSwiss Jan 2, 2016 11:15 PM in response to Russell Madden
    Level 1 (1 points)
    Jan 2, 2016 11:15 PM in response to Russell Madden

    HI, tried your delete iTunes 12.3.2 and install 12.3.0, also ran disk permissions as you suggested.  Unfortunately it did not save my problem of not being able to play iTunes movies or tv shows anymore because of incessant spinning wheel.

  • by alsterfan,

    alsterfan alsterfan May 20, 2016 4:06 AM in response to PABSwiss
    Level 1 (12 points)
    Mac OS X
    May 20, 2016 4:06 AM in response to PABSwiss

    Just to pick up this thread again. A few days ago I installed the latest version, 12.4 and unfortunately the spinning beachball turned up again for a very long time (as it was with 12.3.1 and 12.3.2). So I had to go back to 12.3 again, which is working without any glitches. I wonder what you are experiencing with 12.4.

    Up to 12.3.2 the community was divided. One group was happy again, while the other (me included) still finds it to be buggy.

    In my case, using a Mac mini, El Capitan is installed on internal PCIe flash. The music (1,7 TB of m4a data) is stored on an external Thunderbolt HDD.

    Hopefully somone of Apple is reading this to comment on it.

  • by Darryl Claps,

    Darryl Claps Darryl Claps May 20, 2016 1:40 PM in response to alsterfan
    Level 1 (60 points)
    Apple Music
    May 20, 2016 1:40 PM in response to alsterfan

    thanks for the warning, alsterfan. Those of us who had to jump through hoops last fall to have a working iTunes will know to stay away from any updates until there's a good concensus that it works.

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