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Itunes not responding, running extremely slow

I've done all the normal troubleshooting already... disabled everything possible in all the setting options to optimize performance...I do not have any smart playlists etc, do not have any devices synced, all updates are current on the laptop


When I play a song, it starts immediately, then I get the spinning wheel for 2-3 minutes...same thing when dragging a track into a playlist, editing a track name, creating a playlist, editing start/stop time etc...it's impossible to use the program, and the lag time between commands is ridiculous.


I have a:


MacBook Pro (17-inch, Early 2011)

2.2 GHz Intel Core i7

16 GB 1600 MHz DDR3

OS X Yosemite 10.10.5

Running iTunes 12.3.1


Any way to solve these issues/speed up the program?

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Oct 21, 2015 5:22 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2015 5:30 PM

Similar issues. Editing track name, adding artwork, importing, all cause massive hangs with the (new) beachball.


OS X 10.11.1

iTunes 12.3.1.23

Mac mini (Mid 2011)

2.5 GHz Intel Core i5

16 GB 1333 MHz DDR3

285 replies

Nov 13, 2015 5:54 PM in response to jboxent

For anyone running ITunes 12.3.1, please try this:


Open ITunes and quickly log out of your ITunes store account. Did that stop the dreaded beach ball? That worked for me. Just curious if that worked for anyone else.


I still get the occasional beach ball. It appears ITunes is getting hung up writing data to the 'iTunes Library.it' file. I can see that the 'last modified' data is constantly being updated (probably with 'last play data' etc.).


I bet that writing data to this file is only intensified when we are logged in to our store account so Apple can try to give you recommendations for Apple Music, etc.


I could be totally wrong.


This is by no means a solution. Apple please fix!

Nov 15, 2015 12:42 PM in response to idnem

I found Russell's post with directions. It worked for me. Thanks to you both!!


Copying them here:

<< Download 12.3:


http://www.v3.co.uk/v3-uk/download-review/1957301/apple-itunes-for-mac-1110


Then:


  1. Open the Terminal
  2. Run "sudo rm -r /Applications/iTunes.app"
  3. Re-install iTunes


Also, be aware that when it asks for your password, the password won't be visible as you type it. After you type password, hit enter and iTunes should be deleted.


After I reinstalled 12.3.0.44, things worked as before. Note: I had to restart to my iMac before the version number in Finder matched the actual version number found by looking at "About iTunes" in the menu. Also, I then ran repair disk permissions via OnyX. It showed some problems w/ iTunes permissions, but those may or may not have been relevant to any of this problem.


Good luck and hope this helps.>>

Nov 16, 2015 12:11 PM in response to idnem

I've had 12.3.1.23 on here since October and I've been running El Capitan since it came out on my 2012 Mac Mini Quad-i7 Server (2TB RAID 0 with 8GB RAM, Memorex BD USB3 drive, dual monitors and two 7-port USB hubs connected that are about 2/3 in use, multiple printers, etc. etc.). Only today (trying out my new Logitech K740 illuminated keyboard's extra media keys) have I had problems. However, I don't always listen to music on my computer itself. I use it more as a server for the rest of the house and didn't have any trouble there with AppleTV and XBMC (now Kodi) playing my music library.


But I DO use it directly every day when I go to sleep as a noise maker (brown noise 1.5 hour file on repeat one sent via Airplay to my bedroom's Airport Express receiver with Klipsch sub/sat system). I have not had any issues playing that file, but that particular "song" runs off a RAM Disk (created via TmpDisk) so that I don't put excess wear on my 3TB media drive for something that runs 6-8 hours every day (I have to manually move the file over to the ram disk when I do a reboot, but fortunately I don't reboot very often, it being OS X and all). But while playing with the keyboard, I started having stuttering and massive beach balls errors (playing songs off the media drive instead). At first, I thought it was my hard drive going bad. I had to reboot using a recovery USB stick I made after putting in El Capitan due to my system running internally off a RAID 0 setup (no recovery partition when you go RAID). The Disk Utility said the drive was OK as was the internal RAID drives (had to boot Mavericks install/recovery to check the RAID drive integrity since El Capitan's drive utility is really awful). Playing the songs from Finder worked fine so it was obvious there was no corruption.


After reading this thread about the Store issues, I just logged out of the iTunes Store (the problem here does not start until I play something) and also turned off the "Connect" feature. iTunes 12.3.1.23 is now running 100% normal speed and not beach-balling or locking up at all. I've just played through about 6 songs now with no issues. So whatever is going on (here at least) is related to the iTunes Store connection. The thing is I've been using it for the past month with no issue (the store and syncing, etc.). It's only when playing music off my media external hard drive with the iTunes store logged in that there was an issue. Since I turned connect off at the same time, I can't be sure if that had any effect, but I kind of doubt it based on other posts.


I've also used a family member's 2012 13" Macbook Pro with an AppleTV setup and again no issues with AppleTV playing back the shared content what-so-ever. I didn't play media directly from iTunes on her computer due to the awful notebook speakers, but I did Airplay some things to the the same AppleTV directly from iTunes 12.3.1.23 and it didn't lock up.


Has anyone having this problem tried playing music over Airplay to other speakers instead of the computer's internal outputs? Given it didn't act up at her house using Airplay, I have to wonder if the problem may also only occur with internal playback. That might explain the brown noise here as well (since I airplay it to my bedroom, but I have used it locally in the room when the neighbor plays basketball sometimes to drown the ball sound out if I need to concentrate and again from the RAM disk and it didn't crap out so again it points to hard disk playback.


One thing I've noticed since moving from Mavericks to El Capitan is that concurrent disk activity on conventional (even RAID 0) hard drives appears slower now than before. I used to get 230MB/sec in Mavericks from the RAID 0 setup and now I get 160-185 at best in El Capitan so I don't think it's my imagination that Apple botched something somewhere between Mavericks and El Capitan in terms of conventional drive access (that Macbook uses a 5400 RPM drive and it's pretty horrible until OS X is fully loaded or updated; basically anything that uses the hard drive at the same time including MDS caching seems to slow EVERYTHING down a lot worse than the past (CPUs are doing nothing, but the disk activity holds it up). I'm sure SSDs don't have that issue due to random access speeds being so darn high, but I really think Apple damaged something that worked better before in that regard and perhaps didn't notice it since they use so many SSDs now by default (the new iMacs must be awful with conventional drives, though).


So my hypothesis is that the iTunes store is busy caching things to the drive while it's trying to play and that's causing an issue sooner or later. I did notice that MDS Worker had like 18 instances running in the background when it first happened. That's a lot of separate caching threads. I also noticed every time iTunes starts since V12.x it indexes or something EVERY SINGLE TIME even if you just quit and restarted. I don't remember iTunes behaving like that in the past at all and I've been using iTunes + AppleTV since the 1st gen model came out and ran a PowerPC Server back then with it and had no issues at all save a bad release of iTunes a couple of times (back then Apple was VERY responsive to fix iTunes crashes on the PPC models for me when I reported and actually got back to me; now they NEVER communicate for bug reports unless it's an iTunes billing issue). You'd think a company worth almost a TRILLION dollars could do a better job communicating with the public about bug reports and the like. Having people waste an hour on the phone with support trying things that can't/won't fix it when the problem is across so many machines is ridiculous, IMO. Charging for that is even worse.

Nov 17, 2015 5:37 AM in response to MagnusVonMagnum

iTunes 12.3.1 is still not a viable solution for me, unfortunately. I need to go back to an earlier version than that because I didn't have any problems when iTunes 12 first came out.


I've found somewhere that has versions prior to 12.3.1 for download but I'm not exactly 'computer savvy' when it comes to removing software. Could someone tell me what the command line would be in Terminal to install a version prior to 12.3.1?


Thanks in advance :-)

Nov 17, 2015 5:49 AM in response to Julian Roche1

Hi Julian,


These directions from Russell Madden worked very well for me:



<< Download 12.3:


http://www.v3.co.uk/v3-uk/download-review/1957301/apple-itunes-for-mac-1110


Then:


  1. Open the Terminal
  2. Run "sudo rm -r /Applications/iTunes.app"
  3. Re-install iTunes


Also, be aware that when it asks for your password, the password won't be visible as you type it. After you type password, hit enter and iTunes should be deleted.


After I reinstalled 12.3.0.44, things worked as before. Note: I had to restart to my iMac before the version number in Finder matched the actual version number found by looking at "About iTunes" in the menu. Also, I then ran repair disk permissions via OnyX. It showed some problems w/ iTunes permissions, but those may or may not have been relevant to any of this problem. .>>

Itunes not responding, running extremely slow

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