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Itunes not responding, running extremely slow

I've done all the normal troubleshooting already... disabled everything possible in all the setting options to optimize performance...I do not have any smart playlists etc, do not have any devices synced, all updates are current on the laptop


When I play a song, it starts immediately, then I get the spinning wheel for 2-3 minutes...same thing when dragging a track into a playlist, editing a track name, creating a playlist, editing start/stop time etc...it's impossible to use the program, and the lag time between commands is ridiculous.


I have a:


MacBook Pro (17-inch, Early 2011)

2.2 GHz Intel Core i7

16 GB 1600 MHz DDR3

OS X Yosemite 10.10.5

Running iTunes 12.3.1


Any way to solve these issues/speed up the program?

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Oct 21, 2015 5:22 PM

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Question marked as Top-ranking reply

Posted on Oct 21, 2015 5:30 PM

Similar issues. Editing track name, adding artwork, importing, all cause massive hangs with the (new) beachball.


OS X 10.11.1

iTunes 12.3.1.23

Mac mini (Mid 2011)

2.5 GHz Intel Core i5

16 GB 1333 MHz DDR3

285 replies

Nov 28, 2015 9:21 PM in response to JWallace99

Guys, theres almost no point in replying here - please fill out this form *as many times as you can* http://www.apple.com/feedback/itunesapp.html


Let apple know whats wrong and how upset you are that they release software that has not been properly tested. They need to test thoroughly internally, AND with real customers, using various OS versions. Yes I know that would take forever. We would rather wait! ONE reliable itunes update *per calendar year* would be optimal. Instead we get screwed every month with a terrible, inoperable, poorly designed update.


Anyone know how Windows is lately? I would happily switch over to Windows if someone told me it doesn't get screwed up by software updates every month.


Love

Nov 30, 2015 10:47 AM in response to mmax.acc

I know this is the Mac page and I have Windows, but I am having the same horrible issues - ridiculously slow response times, adding CDs takes a long time (i.e., I have to walk away), making changes to files (e.g., editing song title) is the same, as is adding songs to playlists. I can't even get my new iPhone 6s to finish synching...However, my iPod Classic has no issues with synching. VERY strange....

Nov 30, 2015 11:42 AM in response to James A. Ganz

iTunes updated yet again to the unwanted latest version without my requesting it!! 😝


I had unchecked "check for new software updates automatically" in preferences > advanced. I had also unchecked: "Always check for available downloads" in preferences > store.


Is there any thing more can I do to keep this version of iTunes off my computer?

Dec 1, 2015 5:57 AM in response to Matt W

99 times out of 100 you will not see Apple respond to any of this and only then it's never to acknowledge a bug or an issue, they may simply recommend a course of action they suggest or posted by another user, but I've never seen a "were aware of...", or "we are currently working on..."


User uploaded file

btw this was un-related and not a solution I'm happy with having to resort to but Apple seemed to like it.

Dec 1, 2015 12:43 PM in response to Russell Madden

Hi again Russsell....


I have given up... I need to have my iTunes working again... my daughter needs an album for a video project she's working on and her phone is synced to my main machine.


When I type:

Run "sudo rm -r /Applications/iTunes.app"


Do I type the Run part plus a single space and then the quotation marks... ? and is there another single space between sudo and rm and is there another single space between rm and -r ? Or should I type it all in as one bit ? or copy 'n' paste the type you supplied ?

Please advise as I typed this in with just the Sudo bit plus the extra blank spaces, I got the password prompt but nothing happened. I'm still paranoid I'm going to make things worse.

Please advise.

Regards,

Anthony

Dec 1, 2015 12:56 PM in response to Anthony MacCarthy

Open Terminal; copy only the words inside the quotation marks; paste that into Terminal; hit enter; enter your password. (You won't see it as you type and the cursor won't move.) Hit enter. iTunes should be gone. Install iTunes 12.3.0.


So to repeat: do not type Run or anything else; just the words inside the quotation marks. Better, don't type the command; just copy/paste. Make it easier on yourself. (Though there is just one space between the parts you mentioned.)


Other people have used AppZapper or changed the Read and Write permissions in the Info window for iTunes and then deleted the app.


This is what I typed before:


This is from other people. Worked for me, anyway.


Download 12.3:


http://www.v3.co.uk/v3-uk/download-review/1957301/apple-itunes-for-mac-1110


Then:


  1. Open the Terminal
  2. Run "sudo rm -r /Applications/iTunes.app"
  3. Re-install iTunes


Also, be aware that when it asks for your password, the password won't be visible as you type it. After you type password, hit enter and iTunes should be deleted.


After I reinstalled 12.3.0.44, things worked as before. Note: I had to restart my iMac before the version number in Finder matched the actual version number found by looking at "About iTunes" in the menu. Also, I then ran repair disk permissions via OnyX. It showed some problems w/ iTunes permissions, but those may or may not have been relevant to any of this problem.


Hope this helps.

Dec 1, 2015 1:10 PM in response to Anthony MacCarthy

Hope this helps.


If you have Genius enabled, that will chug away for awhile when you first open the new/old iTunes. (Check the upper right of the iTunes window.) Also, as you said, if you decide to update apps, that will take awhile to get through.


With luck, things should be more or less back to "normal" when any updating on iTunes's part is done.

Dec 1, 2015 1:20 PM in response to Russell Madden

Hi Russel,


How do I get iTunes to stop updating to the latest version, once I follow your directions for downloading and replacing it with the earlier version?
I've followed those directions a few times, iTunes automatically updated each time, within a day or so, even though I had unchecked "check for new software updates automatically" in preferences > advanced. I had also unchecked: "Always check for available downloads" in preferences > store.


Is there any thing more can I do to keep the latest unwanted version of iTunes off my computer?


Thanks for any help!

Dec 1, 2015 2:04 PM in response to Russell Madden

Thanks, Russell! So far so good. :-)


By the way, anyone know why clicking on "this helped me" is not registering my appreciation for that post? It stays (0). 😝

You, Russell, should be racking up some points for your help in this thread!


Now I realize that James A. Ganz had also given me this answer, but I didn't read it properly and only unchecked the items within iTunes, not system preferences. Oops!


I expect things will run smoother now.


Best wishes,

George

Itunes not responding, running extremely slow

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