Itunes not responding, running extremely slow

I updatet my Mac Mini 2012 to El Capitan and then iTunes to 12.3.1. I have all the issues you describe here! iTunes ran smooth before on 10.10 and now it is nearly unusable. (350GB of mostly lossless Music on an external HD)

Why have I broken my rule to allways wait a few days before updating a program, especially iTunes?

This seems a very widespread problem. Apple Support Communities are all very well but how to we bring this kind of problem to Apple attention? The people on the Apple support line are low level and never admit that a problem is not the users but Apple's own software. It's amazing that software this bad could ever be released by a company such as Apple.

I am having the exact same problem. iTunes is unusable and I get annoyed seeing the new El Capitan version of the spinning wheel of death. Spent 2 + hours with a Genius and he couldn't come up with a fix. I have tried some of the suggested fixes suggested here to no avail.

MacBook Pro Late 2013

El Capitan Version 10.11.1

iTunes Version 12.3.1.23

117 GB of Music

I think Itunes is doomed....they can't handle it....time for a new program....

I've sent feedback twice already to Apple re: this issue and may do another. Go here and explain:

http://www.apple.com/feedback/itunesapp.html

Did you revert to iTunes 12.3.0.44? That's worked for quite a few folks in this and other threads. Instructions are in one of these threads or I can paste them in here, if you're interested. If you've already reverted and still no luck… That ***** royally.

I would like to try. Would you mind posting the information here.

Thank you. I appreciate it.

Same problem, iTunes virtually unusable as so slow with 12.3.1 update. 9-years of collected music and audiobooks in my iTunes library which I cannot replace. Praying that Apple will fix this soon.

Running; El Capitan on iMac (27-inch, Mid 2011), 3.4 GHz Intel Core i7

Sam Walters

This is from other people. Worked for me, anyway.

Download 12.3:

http://www.v3.co.uk/v3-uk/download-review/1957301/apple-itunes-for-mac-1110

Then:

1. Open the Terminal
2. Run "sudo rm -r /Applications/iTunes.app"
3. Re-install iTunes

Also, be aware that when it asks for your password, the password won't be visible as you type it. After you type password, hit enter and iTunes should be deleted.

After I reinstalled 12.3.0.44, things worked as before. Note: I had to restart to my iMac before the version number in Finder matched the actual version number found by looking at "About iTunes" in the menu. Also, I then ran repair disk permissions via OnyX. It showed some problems w/ iTunes permissions, but those may or may not have been relevant to any of this problem.

Good luck and hope this helps.

I downgraded as Russell Madden suggested and it initially seems to be working. I would definitely categorize it as usable again. There is still a slight lag - when I play a song it plays but the timer doesn't start going right away and then it will skip to 0:03 seconds or 0:07 seconds or something like that, so something still feels plugged up. I'm curious to see how it goes after spending the day using the application. For now... a little relieved.

At first blush, this retrograde seems to be the ticket for now

Pete

can you send it to me? I have Windows 8. You think it'll be ok??

Not sure how to delete programs from Windows.

Download 12.3:

http://www.v3.co.uk/v3-uk/download-review/2140164/apple-itunes-1110-64-bit

(This is for 64 bit Windows. I don't know Windows re: compatibility.)

Delete iTunes 12.3.1 for Windows then install old version. Sorry; don't know the details of that process.

Best of luck.

This is frustratingly typical of support, at Apple or anywhere - they have a series of perfunctory steps for you to go through when a quick bit of investigation would determine that it's almost certainly a software problem that really needs to be escalated and fixed in an update.

I'm having the exact same problem here, since upgrading to iTunes 12.3.1

It takes minutes to connect to the iTunes Store, ages to download App updates, I see the beachball all the time.

After downgrade to 12.3.0.44 iTunes is working still not fast, but a lot better!