trying to restore my new 6s plus with iTunes, but iTunes says it can't connect

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trying to restore my new 6s plus with iTunes, but iTunes says it can't connect

Long story short I got a new 6s plus and left the apple store with it set to backup from my iCloud….however that has taken way too long (over 24hrs) so i stopped the backup and reset it to factory settings. I wanted to back it up with iTunes instead, but when I plugged in my iPhone to my Mac it says the iPhone can't connect because I need the newer version of iTunes. The version i have currently is 12.2.2, and I just used it about two weeks ago to backup my entire phone so I'm not sure why I'm having an issue….i went to iutnes.com like it said to try and download it but nothing happened? please help me! i am losing my patience with this thing.

Posted on Oct 21, 2015 7:29 PM

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Answer 1

norm123

Community Specialist

Oct 23, 2015 7:53 AM in response to bmm62312

Hello bmm62312,
I understand that you are not able to see your iPhone in iTunes. That is something that I can help you out with.
When iTunes released version 12.3, that included support for devices with iOS 9. You can update iTunes a few different ways.
One was what you were already doing by going to Apple's website and downloading iTunes.
Another options is by opening iTunes and click on the drop down menus iTunes > Check for Updates.
Another option is just using the Mac App Store and check for updates as well to install.
The links below will give more information on updating iTunes as well as information about what the updates changed and fixed.
iTunes 12.3.1
https://support.apple.com/kb/DL1814
Get the latest version of iTunes
https://support.apple.com/en-us/HT201352
How to get software updates for your Mac
https://support.apple.com/en-us/HT201541
Take care

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