Michael_Price1990
Level 1 (5 points)

Q: I can Add cards to my wifes Apple Pay, But not mine.

Ok so my Wife and I got new iPhone 6 Plus last year. And apple pay never worked on mine, I always figured i had one of the crapped out phones after the Restore and just accepted it. All my cards worked on her iPhone 6 Plus but not mine. Well now we both just got the New iPhone 6s today (The 6 plus was too big) And guess what, all my cards work on here phone, BUT NOT MINE! I don't get it. What is wrong with my settings?

 

I can set up my debit card, credit cards, and all of hers on her phone. but none on mine. They all say "Card Not Added, Contact your card issuer for more information" All of the cards i try on my phone say that. and i know its not the cards, because they ALL WORK on my wifes phone. What am i doing wrong?

Posted on Oct 21, 2015 6:56 PM

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Michael_Price1990

Q: I can Add cards to my wifes Apple Pay, But not mine.

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  • Helpful answers

  • by Michael_Price1990,

    Michael_Price1990 Michael_Price1990 Oct 21, 2015 7:28 PM in response to Michael_Price1990
    Level 1 (5 points)
    Oct 21, 2015 7:28 PM in response to Michael_Price1990

    now to make matters more confusing to myself. I can add my cards to my Apple Watch. Which is linked to my new iPhone 6s that won't let me do it. Do I have my settings set up wrong maybe?

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 22, 2015 1:15 AM in response to Michael_Price1990
    Level 8 (40,071 points)
    Apple Watch
    Oct 22, 2015 1:15 AM in response to Michael_Price1990

    Michael_Price1990 wrote:

     

    They all say "Card Not Added, Contact your card issuer for more information"

     

    Hi Michael

     

    In the first instance, try contacting your card issuer as the message suggests.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 22, 2015 2:21 AM in response to Michael_Price1990
    Level 8 (40,071 points)
    Apple Watch
    Oct 22, 2015 2:21 AM in response to Michael_Price1990

    You may also find that it helps to update your iPhone to the latest software. The latest version (iOS 9.1) was released yesterday:

     

    Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

  • by Michael_Price1990,

    Michael_Price1990 Michael_Price1990 Oct 22, 2015 11:06 AM in response to Jonathan UK
    Level 1 (5 points)
    Oct 22, 2015 11:06 AM in response to Jonathan UK

    I Have tried calling the card issuer. (Wells Fargo) and (discover) both work on my wife's phone but not mine. And when I call them they say the cards are supported (which I already knew) and say that it should be working. They can't help me.

     

    I Did update to the new software. Same problem still persist.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 22, 2015 11:49 AM in response to Michael_Price1990
    Level 8 (40,071 points)
    Apple Watch
    Oct 22, 2015 11:49 AM in response to Michael_Price1990

    Michael_Price1990 wrote:

     

    I Have tried calling the card issuer. (Wells Fargo) and (discover) both work on my wife's phone but not mine. And when I call them they say the cards are supported (which I already knew) and say that it should be working. They can't help me.

     

    You need to call your issuers again and ask for the matter to be escalated (ask to speak with their Apple Pay verification team), as the answers that they have provided so far are not helpful. Only your card issuers can tell you, for example, whether or not they have:

     

    - Received a request to approve adding your credit or debit card to Apple Pay specifically on your device (as opposed to your wife's);

    - Attempted to send you a verification request, and/or;

    - Sent a Device Account Number to Apple, to be added to your device.

     

    If your issuers cannot identify the issue and help you to resolve it, you can then contact Apple and explain what your issuer has told you:

    https://www.apple.com/support/iphone/contact/