ejpeiker

Q: iTunes 12.3.1.23 breaks iTunes store

Just installed 12.3.1.23 and now the iTunes store just presents a scrambled banner across the top and a black screen.  You can briefly see the correct screen as it loads but then is blanked out.  Clicking on the banner brings up Demi Lovatos new album but the screen is completely scrambled.  Win 7.1 (64), nVidia with latest driver.

Posted on Oct 21, 2015 8:31 PM

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Q: iTunes 12.3.1.23 breaks iTunes store

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  • by Snake MD,

    Snake MD Snake MD Aug 12, 2016 5:03 PM in response to Samzandt2
    Level 1 (4 points)
    Aug 12, 2016 5:03 PM in response to Samzandt2

    I have an HP AIO workstation running Windows 7 with an Nvidia Quadro card set at 2560x1440 resolution.  After a year of Googling and experimentation, I finally figured out the problem with the iTunes Store not displaying properly is related to display scaling.  To get the iTunes Store to display properly when maximized, I went to Control Panel->Appearance and Personalization->Make Text and Other Items Larger and Smaller->Set custom text size (DPI) and unchecked the box that reads "Use Windows XP Style DPI Scaling."  This fixed the issue for me.   I am posting my solution in hopes that others may benefit from it.

  • by Paul Woodford,

    Paul Woodford Paul Woodford Sep 15, 2016 6:04 PM in response to Samzandt2
    Level 1 (34 points)
    Sep 15, 2016 6:04 PM in response to Samzandt2

    Hi, some good news at last! I've just updated to the latest iTunes 12.5.1.21, using Apple Software Update, on Windows 10 x64 Anniversary Edition. I can now see the contents of the store on my HiDPI (2560x1440) monitor, without having to resize the iTunes windows.

     

    When the iTunes window is maximized, the store home page is slightly stretched on my display, with the right-hand-side menus cut-off, but it's now possible to do media searches & purchases from within the store, without the need for a workaround.

     

    So, now the stretched home-page is the only drawback I can see - would love to hear if the new iTunes version for Windows has worked for others with this problem

  • by ejpeiker,Solvedanswer

    ejpeiker ejpeiker Sep 16, 2016 3:17 PM in response to ejpeiker
    Level 1 (17 points)
    Sep 16, 2016 3:17 PM in response to ejpeiker

    Finally, after a year iTunes 12.5 fixes this issue!

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