App Store won't let me download updates

Question

App Store won't let me download updates

Per App Store, I have updates ready for: iMovie, iPhoto, Keynote, Numbers and Pages. When I try to log in so I can download, it never logs me in, just gives me the spinning gray wheel FOREVER. And won't let me click Cancel or click away, I eventually have to force App Store to quit. (And before you ask, I HAVE verified that I'm entering the correct ID and password, so that is not the problem. I recently upgraded the OS to El Capitan. Other updates were available and I was able to download them today: an El Capitan update, iTunes update, and Camera Raw compatibility update. Those worked fine. Can anybody out there help me? Thanks!!

iMac (27-inch Mid 2010), OS X El Capitan (10.11.1)

Posted on Oct 22, 2015 12:00 AM

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Answer 1

Dah•veed

Level 9

66,667 points

Oct 22, 2015 12:38 AM in response to tappingseeker

Restart your Mac into OS X Recovery and use Disk Utility to repair the permissions on your HDD.

OS X Recovery -

http://support.apple.com/kb/HT4718

Late 2012 Mac mini, OS X El Capitan 10.11.1; Apple Watch, 38 mm silver AL, Watch OS 2.0.1; iPad Air 2 & iPhone 6+, iOS 9.1

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Answer 2

Oct 22, 2015 2:41 PM in response to Dah•veed

The MAS itself, or at least the Software Update services thereof, have been down pretty much all day today.

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Answer 3

Oct 22, 2015 3:38 PM in response to Mark Sealey

…but seem to be fixed now - at least here in California, via U-Verse.

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Answer 4

Oct 22, 2015 10:29 PM in response to Mark Sealey

It's been happening for days, it wasn't a server thing. Also it worked fine for some OSX updates (also listed in App Store), but not the ones for the programs I mentioned.

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Answer 5

ulli1224

Level 1

6 points

Oct 22, 2015 10:39 PM in response to tappingseeker

I have got the same problem, tried a lot of things, but no solution. If I use wrong password apple is responding with corresponding message, but with right password App Store software hangs and has to be killed by activity monitor.

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Answer 6

Oct 24, 2015 10:03 AM in response to Dah•veed

I did that; I still have the same problem. Any other ideas?

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Answer 7

Jan 24, 2016 9:47 AM in response to tappingseeker

I cannot get Macbook to let me download updates either. I have two MacBooks. I use one as my main one and one to store photos. How do I get Apple to acknowledge that I should be able to download. I tried to download on my second Macbook and it too won't let me cos I presume the previous owner, my sister, already used hers but she cannot use computers any more. I already have an apple ID and password but neither Macbook will recognise it. What can I do please?

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