lrbenj

Q: Canon MP620  can't scan after installing El Capitan (version 10.11.1)

After installing El Capitan a few days ago, my trusty Canon MP620 (not wireless) won't scan. It worked perfectly prior to instaling El Capitan.  The printer works. Any help would be appreciated.

I tried:

  1. resintalling the Canon
  2. installed the El Capitan 10.11.1 update
  3. rebooted several times
  4. searched internet for solutions (came up with nothing)
  5. checked Canon for updated drivers (nothing)

Screenshot of error message attached ("A required file is missing or corrupted, or settings are incorrect. Try the installation again)

 

Canon scanner error message.png

MacBook Pro (15-inch Mid 2010), OS X El Capitan (10.11.1)

Posted on Oct 22, 2015 6:52 AM

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Q: Canon MP620  can't scan after installing El Capitan (version 10.11.1)

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  • by BILLY182,

    BILLY182 BILLY182 Mar 4, 2016 11:32 AM in response to lrbenj
    Level 1 (0 points)
    Mar 4, 2016 11:32 AM in response to lrbenj

    Thank you. Thank you. Thank you... for that link to the "Drivers".  I installed the Drivers, turned my Canon OFF than on again and my scanner was reborn... lucky for the scanner printer bc it was one more failed attempt to scan before it met the hardtop from the second floor..>!!!  Thankfully this worked!  Apple support community... the best!

  • by ElGatoGrande_1,

    ElGatoGrande_1 ElGatoGrande_1 Mar 24, 2016 8:30 PM in response to jondcroft
    Level 1 (4 points)
    Mar 24, 2016 8:30 PM in response to jondcroft

    Thanks for the extra tip. I did need to delete the printers from the library before running the update.

    Also I am using MG5200 series printer scanner and this helped me out.

  • by JenZellem,

    JenZellem JenZellem Apr 5, 2016 6:32 PM in response to lrbenj
    Level 1 (4 points)
    Apr 5, 2016 6:32 PM in response to lrbenj

    These drivers worked for me... but I have to delete them from my computer, re-download the drivers and re-install the drivers EVERY time I use my scanner.  Am I the only one who has to continually do this?  I feel like this cannot be my best option.  Help!

  • by YFN,

    YFN YFN May 13, 2016 6:14 PM in response to jondcroft
    Level 1 (4 points)
    May 13, 2016 6:14 PM in response to jondcroft

    Thanks for the info and the link to the driver. Your info solved the scanner problem for my MP360. The only difference is that I now have to open Printers and Scanners in Preferences then open the scanner from there. I can no longer choose Scan directly from the MP360 machine. The image capture window opens but can't find connected devices. At least I can use the scanner again though so I'm very pleased with that. :-)

    Cheers.

  • by nyc_wolfer,

    nyc_wolfer nyc_wolfer Jun 3, 2016 1:18 PM in response to lrbenj
    Level 1 (4 points)
    Jun 3, 2016 1:18 PM in response to lrbenj

    I had the same problem with no longer being able to scan using my MP970 series for OS X El Capitan. I tried installing the drivers from the link provided and it worked. I didn’t need to delete old drivers from the library nor restart my iMac. I installed and went back to the printer/scanner in Preferences and all was well.

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