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There is a problem with this windows installer package... HELP

I am having major issues installing iTunes on my PC. I have Windows 10 now. I am trying to install iTunes 12.3.1 for Windows (64-bit) and keep getting the error about "There is a problem with this Windows Installer package." I uninstalled iTunes and as many of the other Apple apps as I could. Need help here... have a new iPhone I am trying to set up for a family member from a previous saved backup. Now I can't even get iTunes installed!! HELP!!

Posted on Oct 22, 2015 11:09 AM

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Posted on Oct 22, 2015 12:08 PM

From the programs and features control panel start by attempting to repair and then remove Apple Software Update, then try installing iTunes again. If that doesn't work read on...

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to anolder version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.



If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.



tt2

9 replies
Question marked as Best reply

Oct 22, 2015 12:08 PM in response to gferris55

From the programs and features control panel start by attempting to repair and then remove Apple Software Update, then try installing iTunes again. If that doesn't work read on...

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to anolder version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.



If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.



tt2

Oct 29, 2015 7:23 PM in response to turingtest2

That did the trick for me also. On win 10 pro x64 and trying to install iTunes 12.3.1. The error message was "There is a problem with this Windows Installer package" and just wouldn't install.

I had to uninstall everything Apple in programs and I also uninstalled iCloud as well.

I tried to install iTunes again at this point using "run as administrator" and the install then said I needed to be logged on as adminstrator and failed.

Then grabbed the win 10 specific fix it tool listed above and then attempted the install again and this time it worked fine.

Thanks!

Nb

There is a problem with this windows installer package... HELP

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