Hi,
I am trying to setup office 365 email account on my iphone 6s plus. ios 9.1 . i am getting unable to verify account information. I tried with apple default mail app and with exchange app. But it works with OWA app on my phone. I need with these two apps. I tried resetting network settings and all other possibilities.
please help to fix.
Thanks!
iPhone 6s Plus, iOS 9.1
This usually means that you have not gone in to your Outgoing Server settings and entered the password into the field in that area.
thanks for your reply.
I did entered all the required information. Server , username and everything Still the same message.
You may have to get some info from Microsoft on how to set up that type of email account on iOS. Best of luck.
Funny thing is I am having the same issue for a client of mine and a little Google search and I stumbled across this article. I tried with a multitude of IOS devices and this new user is having the exact same issue. If I use a Android device it syncs right up with no issues.
No server settings are needed from Microsoft when using Office 365, all that is required is a email address & password and autodiscover will do the rest (if you want to actually read how autodiscover works you can go here) it is a bit more complicated than POP email.
If I run a test of my domain at https://testconnectivity.microsoft.com/ everything is fine which again points to IOS as the root cause.
I am going to create a case with Microsoft (I am a Microsoft business partner) and I will update this thread with my findings. Might get a better answer than the ones you got here 🙂
Microsoft Exchange 2013
Here is the issue we are having. Users that have updated to IOS 9.0 experienced the Ghost email issue. After Apple came out with the 9.1 update users that updated and came into the office and got onto our wi-fi then experienced no email updating. We tried removing the account off the phone and adding it back but with no success. We would get an error saying it can not verify account information. I have found 2 work around's but The only work around procedure to work consistently is procedure 1 below. This only works if you have access to your server.
Procedure 1
1. Remove email account from phone
2. Reboot the exchange server
3. After reboot add account back to phone
Procedure 2 (This worked on one phone)
1. Open up Exchange ECP (https://<Server>/ecp)
2. Go to Recipients > Mailboxes
3. Select the persons account and on the right side, under phones and voice features > Mobile Devices, click View Details
4. Trash the mobile device so it has to recreate itself after re-authenticating with Exchange
5. Wait a while then try to add the account back. (took 2 hours for us before we were able to add the email account back. It was quicker to reboot the server)
Why does this work? I am unsure of right now. My guess is IOS 9.0 corrupted something within the users profile. So after updating to 9.1 and removing the account off the phone or the device from the user seems to resolve the issue. This is not a fix but a work around. IF anyone has a fix for this I would greatly appreciate the info.
unable to verify account information iphone ios 9.1 office 365
