nasreen jr
Level 1 (0 points)

Q: i cant access icloud on my iphone  5. said 'acc detailed unvalailable. get verification code'

ios 9.0.2. i cant access my icloud on my iphone 5 when using packet data. said"acc detailed unavailable.get verification code" then when i connected to wifi,its fine. help me

iPhone 5, iOS 9.0.2

Posted on Oct 22, 2015 6:25 PM

Close
nasreen jr

Q: i cant access icloud on my iphone  5. said 'acc detailed unvalailable. get verification code'

  • All replies
  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Oct 24, 2015 6:39 AM in response to nasreen jr
    Community Specialists
    Oct 24, 2015 6:39 AM in response to nasreen jr

    Hi nasreen jr,
     

    It seems like you can't access iCloud on your iPhone 5 over cellular data, but it works on Wi-Fi. I have a few questions that can help with sorting this situation out.
     

    1. Does this happen when trying to sign into iCloud?
    2. If you're already signed in, which iCloud service(s) are you using when the error message appears?
    3. Can you connect to the Internet with other apps using cellular data?
       

    This information will help us suggest the best way to address the issue. 
     

    All the best. 

  • by nasreen jr,

    nasreen jr nasreen jr Oct 27, 2015 3:29 PM in response to jeremy_v
    Level 1 (0 points)
    Oct 27, 2015 3:29 PM in response to jeremy_v

    thanks for reply.

     

    1. i've already sign into cloud

    2. when i try to access detail. the appear said "if you are signing in to icloud on another devices or at icloud.com,you can get a verification code while offline"

    3. its fine. i can open all apps

  • by jeremy_v,

    jeremy_v jeremy_v Oct 31, 2015 12:30 PM in response to nasreen jr
    Community Specialists
    Oct 31, 2015 12:30 PM in response to nasreen jr

    Hi nasreen jr, 
     

    Thanks for your reply. 
     

    There are a few more things I'm wondering about the situation:
     

    1. What are you tapping on when this message appears?
    2. Do you have two-step verification turned on?


    Let us know and we'll take it from there.


    Cheers.