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Helpful answers
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Oct 24, 2015 9:03 AM in response to katieisabellaby jeffd55,Hello Katie,
Thank you for using Apple Support Communities.
The following article will explain the Pre-order process:
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
If you cannot find the file after following the steps above, you can redownload it:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
If you continue to have issues with this order, please notify the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
