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Oct 24, 2015 12:43 PM in response to denisechwby pedro d,Hello there, denisechw.
Great job so far with troubleshooting your issue of not being able to make a backup of your iPhone with iTunes. The following Knowledge Base article offers up a few more recommendations for troubleshooting:
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch
Thanks for being a part of Apple Support Communities.
Cheers.
