denisechw

Q: Problems when backup iphone with itunes

Hi Community

 

Would like to seek help in urgent. I want to backup my iphone 5s with itunes but failed. Have already tried below suggestions thu online:

 

1. uninstall itunes reinstall, and reboot the pc but still stuck in step 2 of 4 for more than X hours

2. tried "netsh winsock reset" but failed, it said i need to do it as administrator role but cannot do it as well

3. cross checked my pc space and any anti-virus software affected the backup and all setting are fine

 

I am using windows7 and struggles on the backup on the second day already. see if anyone can have some suggestion to me

 

great thanks!!

iPhone 5s, iOS 7.0.2

Posted on Oct 23, 2015 12:34 AM

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