HT204641: Update the software on your Apple Watch
Learn about Update the software on your Apple Watch
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Helpful answers
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by Jonathan UK,Oct 23, 2015 9:33 AM in response to gregoryfromwittmann
Jonathan UK
Oct 23, 2015 9:33 AM
in response to gregoryfromwittmann
Level 7 (31,031 points)
Apple WatchHi Gregory
Try these steps, which may help to address issues at or before the "verifying" stage. However, do not interrupt your iPhone or watch if the process has already reached the "installing" stage.
On your iPhone, close the Watch app along with all other open apps (double-press on the Home button, swipe up on each of the app previews).
Remove your watch from the charger and restart both devices; turn both off together first, then restart your iPhone first.
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off.
- To turn it back on: press and hold the side button until you see the Apple logo.
Replace your watch on the charger, keep your iPhone connected to power and try updating again by following the instructions here:
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Oct 25, 2015 6:27 AM in response to gregoryfromwittmannby alexanderfromsunnyside,I have the same problem. Did everything already: waited overnight, removed Watch app, restarted iPhone and watch one after another, checked the storage - it's 5GB available, used 500 MB - nothing work! Except annoying multiple requests enter passcode again and again. Rather disappointing indeed, not how best technology company in the world should serve their customers.
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by Jonathan UK,Oct 25, 2015 6:35 AM in response to alexanderfromsunnyside
Jonathan UK
Oct 25, 2015 6:35 AM
in response to alexanderfromsunnyside
Level 7 (31,031 points)
Apple Watchalexanderfromsunnyside wrote:
I have the same problem. Did everything already: waited overnight, removed Watch app, restarted iPhone and watch one after another ..
If you are still experiencing issues, try unpairing and re-pairing your watch. The Watch app on your iPhone takes backups of your watch automatically, including a refresh when unpairing via the app. When setting it up again, choose to restore your watch from backup. Most data and settings will be restored, with some exceptions (eg Apple Pay cards).
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support
Then try updating your watch again.