Removing HP MediaSmart Server (hpMSSAgent)

Question

ajfisher1970 Author

Level 1

51 points

Removing HP MediaSmart Server (hpMSSAgent)

Years ago I used to run HP MediaSmart Server on my Macbook Air (mid-2012), but not for a long time now. I still have the "HP Media Smart Server" icon in System Preferences, but it fails to load when clicking on it. More annoyingly, there is a process running called hpMSSAgent which occasionally goes absolutely haywire and starts consuming up to 80% of my CPU. When I quit the process, it immediately reappears.

I want to just get rid of everything related to HP MediaSmart, but there is no application to delete. There is also no login item to unselect under "Users". I think there was an uninstaller in the original MediaSmart Client software (dmg), and there seems to be no way of downloading it from HP. Anyone else have this problem, or any advice?

Thanks,

Alex

MacBook Air (13-inch Mid 2012), OS X Yosemite (10.10.5), iPhone 6, Time Capsule 2 TB, iPad 2

Posted on Oct 23, 2015 7:29 AM

Reply

Answer 1

Eric Root

Level 10

685,305 points

Oct 23, 2015 10:18 AM in response to ajfisher1970

HP MediaSmart Server - Uninstall

Reply

Answer 2

ajfisher1970 Author

Level 1

51 points

Oct 23, 2015 11:05 AM in response to Eric Root

Many thanks - I managed to find a link somewhere to the installer/uninstaller, so I'm all set now.

Reply

Answer 3

wrishel

Level 1

8 points

Jan 8, 2016 1:24 PM in response to ajfisher1970

Can you tell me the site you found to download the uninstaller for HP Media Smart for the Mac?

Thanks in advance.

Wes

Reply

Answer 4

Eric Root

Level 10

685,305 points

Jan 9, 2016 9:33 AM in response to wrishel

http://support.hp.com/ca-en/product/HP-MediaSmart-Servers/3969714/model/3969716/ document/c01764436

Reply

Answer 5

wrishel

Level 1

8 points

Jan 9, 2016 9:57 AM in response to Eric Root

This is NOT the question that I asked. There are already many posts that contain this link, which assumes you have the server running or have the install disk for the server.

The question I asked was where to download the .dmg or .pkg file necessary to completely uninstall the software associated with the (new unsupported) HP MediaSmart Server from a Mac. At one time I had one of these servers but it died. Now I have two services running on my mac that don't do anything but chew up CPU time.

FWIW, I never could find the download, so I nuked this directory: /Library/Frameworks/HPMSSMacClient.framework and rebooted. Somewhere I suspect there is an entry that attempts to launch the service at startup and fails pretty quickly, but the services are no longer running.

Reply

Answer 6

Jan 11, 2016 1:43 PM in response to wrishel

Hello. I am having this exact same problem. I don't have access to the install /uninstall software anymore and when I do a spotlight search for anything with MSS nothing shows up in my Library or in my applications. hpMSSCenter and hpMSSAgent are constantly running even when I shut them down they pop rightt back up. They are using up a lot of my CPU.

Reply

Answer 7

wrishel

Level 1

8 points

Jan 11, 2016 3:12 PM in response to kchisholmatx

A couple of days after trying my "nuclear" approach I have seen no ill after effects.

I started a command line window, then

$ su

(enter administrator password)

$ rm -r /Library/Frameworks/HPMSSMacClient.framework

$ exit

[restart the mac]

Obviously you need to be VERY CAREFUL with the rm -r command. You are working without a net.

Regards,

Wes Rishel

Retired Healthcare Computer Nerd

____

"The road to **** is paved with adverbs."

Stephen King

__

Reply

Answer 8

Jul 24, 2017 1:34 PM in response to ajfisher1970

It's incredible, I have also search for a solution. And it's just simple. In the system prefs do a right mouse click on the HP Media server and click remove from system prefs.....

Reply