HT205360: About the OS X El Capitan v10.11.1 Update

Learn about About the OS X El Capitan v10.11.1 Update
Bill Totman

Q: Update 10.11.1 Hangs on Restart

Used the App Store (and, later, the package version of the update) to install update 10.11.1.

 

The installation seems to have no problems until the restart directive is exercised - all apps close and the system hangs... and eventually goes to sleep.

 

I am able to restart the system (by opening a terminal, invoking su and the reboot commands) and use it without  any obvious problems.

 

I have reset the SMC and PRAM to no avail.

 

Anyone else seeing this?

MacBook Pro (Retina, 15-inch, Early 2013), OS X Yosemite (10.10.3)

Posted on Oct 23, 2015 8:01 AM

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Q: Update 10.11.1 Hangs on Restart

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  • Helpful answers

  • by Norm61,Helpful

    Norm61 Norm61 Oct 23, 2015 9:58 AM in response to Bill Totman
    Level 1 (34 points)
    Mac OS X
    Oct 23, 2015 9:58 AM in response to Bill Totman

    If you are still under warranty, go to Apple.  Otherwise, Time Machine back to Yosemite and turn off auto updates in App Store.  I tried every suggestion found here in the forums without going into Terminal (hey, I know my limits and abilities...I don't mess with code).

     

    Apple really dropped the ball on this one.

     

    Best of luck!

  • by Bill Totman,Solvedanswer

    Bill Totman Bill Totman Oct 24, 2015 7:59 PM in response to Bill Totman
    Level 1 (4 points)
    iBooks
    Oct 24, 2015 7:59 PM in response to Bill Totman

    I contacted support and the following is what fixed it for me:

     

    1. Open the App Store
    2. Go to: Store -> Purchased

    3. Re-download the El Capitan installer (it now includes the 10.11.1 update)

    4. The installer will launch once the download is completed - follow the instructions (be ready to reboot)

         - The restart STILL hung and I had to force a reboot via the root user within the terminal utility (as described in my original post)

         - Once the system rebooted, it asked for login credentials and then the installer took over to complete the update

     

    During the troubleshooting process I was asked if I had the El Capitan installer in the /Applications folder but I did not and I didn't ask why that was important (sorry, but it was a chat session). Perhaps, if it did exist there, they would have had me delete it. *shrug*

  • by drshame,

    drshame drshame Oct 24, 2015 8:11 PM in response to Bill Totman
    Level 1 (103 points)
    Mac OS X
    Oct 24, 2015 8:11 PM in response to Bill Totman

    Are you doing a clean install or laying it over an older OSX?

    Look for an eltima asyschronous.kxt extension and dump it.

    May help.

    Do a search here and see if that fixes your problem.

    It may not.

    Worse comes to worse, try to relay Yosemite on your start-up drive, or restore your latest Time Machine Backup backup BEFORE you installed El Capitan.

    Good Luck. It may work once you;ve dumped eltima asyschronous.kxt if it's in your extensions files.

  • by Bill Totman,

    Bill Totman Bill Totman Oct 24, 2015 9:02 PM in response to drshame
    Level 1 (4 points)
    iBooks
    Oct 24, 2015 9:02 PM in response to drshame

    Neither a clean install nor laying it over an older OSX - it was installed over El Capitan (10.11.0).

     

    Thanks - if the problem is present at the next upgrade, I'll look for that extension - otherwise my problem is fixed (that is: upgrade to 10.11.1).

     

    I didn't have to restore any backups in this fix.