Q: Update 10.11.1 Hangs on Restart
Used the App Store (and, later, the package version of the update) to install update 10.11.1.
The installation seems to have no problems until the restart directive is exercised - all apps close and the system hangs... and eventually goes to sleep.
I am able to restart the system (by opening a terminal, invoking su and the reboot commands) and use it without any obvious problems.
I have reset the SMC and PRAM to no avail.
Anyone else seeing this?
MacBook Pro (Retina, 15-inch, Early 2013), OS X Yosemite (10.10.3)
Posted on Oct 23, 2015 8:01 AM
I contacted support and the following is what fixed it for me:
1. Open the App Store
2. Go to: Store -> Purchased
3. Re-download the El Capitan installer (it now includes the 10.11.1 update)
4. The installer will launch once the download is completed - follow the instructions (be ready to reboot)
- The restart STILL hung and I had to force a reboot via the root user within the terminal utility (as described in my original post)
- Once the system rebooted, it asked for login credentials and then the installer took over to complete the update
During the troubleshooting process I was asked if I had the El Capitan installer in the /Applications folder but I did not and I didn't ask why that was important (sorry, but it was a chat session). Perhaps, if it did exist there, they would have had me delete it. *shrug*
Posted on Oct 24, 2015 7:59 PM