Music Doctor
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Q: Keynote freezing when adding picture

I recently installed the latest version of Keynote. Every time I add a photo from my camera roll, Keynote freezes and I have to shut down the app and reopen it to work in the app.

 

I have attempted to delete the app and re-install it with no change in behavior.  This issue makes the creation of slides all but impossible on iOS, whereas  was a strength before the update.

 

i cannot find an easy way to report the issue to Apple.

 

I should mention that I am using an iPad Air 2 and have been using Keynote for iOS for years,

 

Thank you for any possible advice.

Posted on Oct 23, 2015 8:11 PM

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Q: Keynote freezing when adding picture

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  • by Brett L,

    Brett L Brett L Oct 25, 2015 7:53 AM in response to Music Doctor
    Community Specialists
    Oct 25, 2015 7:53 AM in response to Music Doctor

    Hi Music Doctor,

     

    If you are having issues with Keynot becoming unresponsive when you try to add a photo from the camera roll to a presentation on your iPad, you may want to try some things to troubleshoot.

     

    First, quit all running applications and test again -

    Force an app to close in iOS

     

    Next, I would try restarting the iPad -

    Restart your iPhone, iPad, or iPod touch

     

    Thanks for using Apple Support Communities.

     

    Best to you.

  • by Music Doctor,

    Music Doctor Music Doctor Oct 25, 2015 8:40 AM in response to Brett L
    Level 1 (0 points)
    Oct 25, 2015 8:40 AM in response to Brett L

    Thank you for your reply. I had hoped that I had left enough of a kernel there to signify that I am pretty familiar with this technology (I teach seminars across the country to fellow music educators).

     

    Closing all apps, rebooting, and even hard rebooting are standard processes that I would follow before attempting to delere and reinstall an app.

     

    Let me state this clearly: Keynote "hangs" and then become unresponsive when I add a photo. Everything else seems to work.  It is a probl with Keynote and there is no way to let Apple directly know it is happening.

     

    THank you again for taking the time to respond.

     

    Chris

  • by Brett L,

    Brett L Brett L Oct 25, 2015 11:32 AM in response to Music Doctor
    Community Specialists
    Oct 25, 2015 11:32 AM in response to Music Doctor

    Good day Music Doctor,

     

    Thank you for the additional information, I do appreciate the troubleshooting you have done. Since you have already tried quitting all applications and restarting your iPad with no better result, my next suggestions would be to back up your iPad, erase it and set up as a new device, reinstall only Keynote, add a picture to your camera roll, and attempt to reproduce your issue.

     

    This article describes how to back up your iPad's data, using either iTunes or iCloud - About backups in iCloud and iTunes.

     

    This article will tell you how to erase the iPad and set it up as a new device - How to erase your iOS device and then set it up as a new device or restore it from backups.

     

    Note - I imagine you are already familiar with the above articles. I insert the links so that other users who see this thread can find them easily.

     

    Thanks for using Apple Support Communities.

     

    Safe computing.

  • by Music Doctor,

    Music Doctor Music Doctor Oct 25, 2015 2:06 PM in response to Brett L
    Level 1 (0 points)
    Oct 25, 2015 2:06 PM in response to Brett L

    How about a less damaging solution?  I have also tried adding a picture on Keynote on my iPhone 6S. Same result: Keynote freezes and crashes.

     

    Please, without making me completely erase my iPad, how about finding a way to let Apple know that adding a photo in Keynote causes the app to crash?

     

    How does an end user get this addressed?

     

    Thanks!

     

    Chris Russell