melissaaa2015
Level 1 (0 points)

Q: callers can not hear me when my phone is on speaker

When I am on a call and I put the call on speaker the person on the line can not hear me or hears me very low volume. I have a iPhone 6s

iPhone 6 Plus, iOS 9.0.2

Posted on Oct 23, 2015 9:33 PM

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melissaaa2015

Q: callers can not hear me when my phone is on speaker

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 25, 2015 9:22 AM in response to melissaaa2015
    Community Specialists
    Oct 25, 2015 9:22 AM in response to melissaaa2015

    Hi melissaaa2015,
     

    Thanks for contributing to the Apple Support Communities. 
     

    If you sound faint to others when you're using speakerphone, here are some troubleshooting steps that can help:
     

    Get help with the microphones on your iPhone, iPad, and iPod touch
     

    If your voice sounds faint when you’re using the speakerphone on a phone call, make sure that your iPhone receiver isn’t blocked or covered.

    If you still have issues after testing the microphone on your device, try these steps:

    1. Unplug any accessory plugged into the headset jack.
    2. Avoid blocking the microphone and iSight mic with your fingers while holding the device or recording video.
    3. Remove screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.
    4. Clear any debris from the microphones or iPhone receiver. Refer to the user guide for your device on microphone locations.
    5. Restart your device.
    6. Make sure you have the latest version of iOS.

    If you've tried these steps and people still can't hear you on phone or FaceTime calls, or Siri doesn’t hear your requests, contact Apple Support.

     

    Best Regards.