I recently updated to OS El Capitan Ver 10:11:1 and now find when I use Boot Camp to start my Windows partition (Windows 7) the Apple wireless keyboard is no longer detected in Windows. The mouse is recognised.

Question

I recently updated to OS El Capitan Ver 10:11:1 and now find when I use Boot Camp to start my Windows partition (Windows 7) the Apple wireless keyboard is no longer detected in Windows. The mouse is recognised.

My computer is an iMac just over 4 years old and I'm using the original Bootcamp that came with the computer.

Any suggestions?

I can get around the problem by using a USB receiver for a Windows wireless keyboard, but would prefer the old original equipment which has worked fine until now.

iMac, Mac OS X (10.7.3)

Posted on Oct 23, 2015 9:40 PM

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Answer 1

Best reply

Loner T

Level 9

59,471 points

Oct 24, 2015 3:53 PM in response to rogerfromcampbelltown

Does the keyboard work properly on the OS X side? Can you check for Apple drivers in Windows Control Panel -> Device Manager -> HID Devices?

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Answer 2

Oct 24, 2015 3:10 PM in response to Loner T

The keyboard works fine on OS X side.

I checked as suggested in Windows Control Panel and Windows searched for an update for the driver. It reported that I was using the latest driver. In the general (I think) section there was a message "This device cannot start. (Code 10)

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Answer 3

Oct 24, 2015 3:56 PM in response to rogerfromcampbelltown

I must have clicked a wrong box. The reply was certainly helpful but has not solved the problem.

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Answer 4

Loner T

Level 9

59,471 points

Oct 24, 2015 4:31 PM in response to rogerfromcampbelltown

Can you un-pair the Keyboard from the OS X side, remove it from BT devices, if it exists, pair it to Windows first and test. If it works, pair it to OS X.

You may also need to run

Resetting the System Management Controller (SMC) on your Mac - Apple Support

How to Reset NVRAM on your Mac - Apple Support

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Answer 5

Oct 24, 2015 11:47 PM in response to Loner T

Thanks for the suggestions but it is getting more complicated than I need.

It has occurred to me that the problem may not have been the OS - I had a new power unit installed last week and that may be the cause of the problem.

Since I can easily use a Windows wireless keyboard with its USB receiver, and I only use Windows for Flight Simulator, I might as well do that. The windows keyboard is actually better for FS.

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Answer 6

b16blr

Level 1

4 points

Nov 24, 2015 5:28 AM in response to rogerfromcampbelltown

Had a lot of difficulty getting my wireless keyboard to work with Win 10 in Boot Camp. Eventually found that different Apple wireless keyboards work differently.

I have two Apple wireless keyboards : A1314 with 2 batteries and A1255 with 3 batteries. My A1314 was connected to my old iMac but trying to connect the A1255 to my MacMini was not possible. Swapped them over and boom the MacMini (in win10 Boot Camp ) picked up the A1314 immediately. This was after 3 hours of trying to back date the keyboard driver file from Boot Camp 6 to Boot Camp 5.

Cheers

Bob

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