App Ratings And Reviews Not Showing - BUG?

Product Specs:


iphone 6s Plus 128GB

iOS 9.1 (13B143)


Problem Description:


Hi All - I'm wondering if anyone else is witnessing this same behaviour and / or if you were able to resolve the issue....


I use a Windows 10 PC with iTunes v12.3.123 - after logging in I do the following:


Click my Account name in iTunes -> Select Account Info -> Re-enter my iTunes password -> Now in account information -> Under Settings -> Click Manage for Reviews and Ratings -> Can see all my reviews and ratings...


...however....om my brand spanking new iPhone 6s Plus I am unable to see my reviews at:


Settings -> iTunes & App Stores -> Apple ID: example@example.com -> Select View Apple ID FROM Popup window -> Enter password and OK for Sign in to iTunes Store popup -> Ratings and Reviews -> NOTHING????.....


...OR by ending up at the same destination by going through:


App Store -> Apple ID: example@example.com -> Select View Apple ID FROM Popup window -> Enter password and OK for Sign in to iTunes Store popup -> Ratings and Reviews -> NOTHING????


All it says is "Swipe to remove a rating or review".


Things I have tried:


- I have logged out and logged back in

- Re sync

- Re-entering account information including payment details etc etc etc...


My partner has also purchased a smaller model iPhone 6s just recently and is not one to go playing with any settings. I sent an app review from her phone using her account with the same end result being no app reviews to view on the phone in the previously mentioned paths.


So ......my phone can send app ratings and reviews which after a certain waiting period (for moderation I assume) display in the app page for the app I have reviewed.....can be seen in iTunes on my Windows 10 PC....BUT cannot be seen on the iPhone.


Is this a bug perhaps? Can anyone else confirm this.


Look forward to any advice or confirmations you may be able to provide - cheers.

iPhone 6s Plus, iOS 9.1, iTunes 12.3.1.23 on Win 10 64bit

Posted on Oct 24, 2015 3:11 AM

Reply
12 replies

Nov 16, 2017 8:20 AM in response to S0up3r

This is ridiculous. It’s been years and the problem has gotten worse. Now the version selector is gone. So you have no idea which version the reviews are related to. Is that some kind of bone apple throws to developers that create awful apps? Hide version specific reviews so new versions will wipe their slate clean?

The annoyance summarized:

- App Store reviews are not in date order

- Version selector is missing.

Example:

Tumblr - over 8000 reviews, no version selector even though they have released many versions - dates of reviews are listed in weird order.

I know apple probably thinks reviews are not important so they don’t bother improving the feature but it’s the first place I go when evaluating an app. It needs to be more user friendly. **** it.

Nov 16, 2015 5:22 PM in response to coolplasma

Apple support has informed me that this issue was never reported and has been present for many iOS version releases way back to when....


Support passed this issue onto the Apple engineers and I am pleased to say that the feature is now available, that is, I am now able to see any App Ratings and Reviews I have composed and if I so desire I can swipe to the right and have a remove option.


Just thought I'd mention it being with all the interest this thread attracted and all 🙂

Dec 6, 2016 6:30 PM in response to Azijastana

Let's play resurrect the thread ...


I am now running iOS 10.1.1.(14B150) on the same iPhone 6s Plus.


Have opened a new support case with Apple recently as the issue has recurred.


At the moment, I am failing to get a solution and to continue am being asked for my public IP, ISP name and ISP public DNS Server address which I don't see as being relevant considering that the Level 2 support I am working with has indicated that he is witnessing the same behaviour on his own phone and he is not connected to my network ... therefore I can safely say that this is not an isolated network issue within my own LAN


If anything eventuates I will post back to this thread @Azijastana

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App Ratings And Reviews Not Showing - BUG?

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