Q: New 6s. Setup pw. I know it's correct (it's our anniversary). Needed to do a recovery because it won't let me restore (itunes keeps disconnecting). Now says pw is wrong. ???? It IS the right pw.

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maryfromtowanda

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Q: New 6s. Setup pw. I know it's correct (it's our anniversary). Needed to do a recovery because it won't let me restore (itunes keeps disconnecting). Now says pw is wrong. ???? It IS the right pw.

Just received my new iPhone 6s. Updated it to ios 9.1. Tried to restore my backed up ipod 6 from it's latest backup. iTunes disconnects in the middle of doing so and gives me errors. Made sure every thing was turned off, including anti-virus. Rebooted. Tried again. Now it says my iPhone 6s has the wrong password. I know the password is correct because it's our wedding anniversary. I am now locked out for fifteen minutes. I have tried the "Recovery" method. That quits in the middle and says my iPhone needs the password. WTH?????? It's not taking my password. I can't get beyond this problem and I can't even erase the phone and start over. I really need help. I've been at this for hours and am ready to snap.

iPhone 6s, iOS 9, Windows 10. Updated and current iTu

Posted on Oct 23, 2015 9:37 PM

I have this question too

Q: New 6s. Setup pw. I know it's correct (it's our anniversary). Needed to do a recovery because it won't let me restore (itunes keep ... more

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by Brett L,

Brett L Oct 25, 2015 9:36 AM in response to maryfromtowanda
Community Specialists

Oct 25, 2015 9:36 AM in response to maryfromtowanda

Hi maryfromtowanda,

I understand that you're experiencing some stability issues when connecting your new iPhone to your computer. The article linked below can help get your iPhone's connection to your computer stabilized so that you can get the device restored from the desired backup.
Resolve USB-related alerts in iTunes
https://support.apple.com/en-us/HT203843

If you're still unable to unlock your new iPhone, restore the device via recovery mode (as described in the next article), then, once restored, restore the device from your iPod backup.
If you can't update or restore your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201263

Here's to getting your new iPhone up and running!
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Q: New 6s. Setup pw. I know it's correct (it's our anniversary). Needed to do a recovery because it won't let me restore (itunes keeps disconnecting). Now says pw is wrong. ???? It IS the right pw.

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by Brett L,

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