After update, photo preview problems

After update, photo preview can't work. When opening large picture files , preview will show a green screen. But works fine for smaller picture files. Had no problems previously.

MacBook Pro (Retina, 13-inch, Late 2013)

Posted on Oct 23, 2015 11:59 PM

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1 reply

Oct 25, 2015 12:01 PM in response to Charwin83

Hey Charwin83,

Thanks for contributing to the Apple Support Communities.

It looks like you've upgraded to OS X El Capitan and large pictures look like a green screen in Preview.

Make sure to install the latest El Capitan update (currently 10.11.1) using the Mac App Store--How to get software updates for your Mac.

The latest update should resolve the issue you're seeing, as mentioned in About the OS X El Capitan v10.11.1 Update:

Resolves an issue that caused JPEG images to appear as a gray or green box in Preview

All the best.

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After update, photo preview problems

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