Q: 1 card only error

I'm getting a repeating error with Apple Pay where the transaction fails with the error message on the POS unit of "1 card only". This is in the Co-Operative in the UK. Anyone else seen the same?

iPhone 6s

iOS 9

Posted on Oct 24, 2015 4:37 AM

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Q: 1 card only error

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by Jonathan UK,

Jonathan UK Oct 24, 2015 9:54 AM in response to Lord Swad
Level 8 (39,539 points)

Apple Watch

Oct 24, 2015 9:54 AM in response to Lord Swad

Hi

When holding your iPhone towards the contactless reader to make your payment, might you also be holding a contactless payment card within range of the reader at the same time? For example, if your iPhone is within a wallet-style case that also contains credit or debit cards?
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by Lord Swad,

Lord Swad Oct 24, 2015 12:43 PM in response to Jonathan UK
Level 1 (4 points)

Oct 24, 2015 12:43 PM in response to Jonathan UK

Thanks, there are no cards within range as far as I can tell. There are no cards near the phone and my wallet is maybe 40-50cm away in a pocket
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by Jonathan UK,

Jonathan UK Oct 24, 2015 5:16 PM in response to Lord Swad
Level 8 (39,539 points)

Apple Watch

Oct 24, 2015 5:16 PM in response to Lord Swad

If you try to use Apple Pay in a store and experience a failed transaction, you can report it to Apple here:

https://www.apple.com/feedback/apple-pay.html

The feedback form enables you to report issues with specific merchants, transactions and payment cards, so is helpful in enabling Apple to investigate.

Your card issuer may also be able to investigate the matter from their side if you contact them.
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Q: 1 card only error

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by Jonathan UK,

by Lord Swad,

by Jonathan UK,

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