Annsey1
Level 1 (0 points)

Q: Mac Mail crashes on opening after installing El Capitain

Each time I open Mail it instantly crashes and asks me to report problem to Mac. Any solutions please?

iMac with Retina 5K display, OS X Yosemite (10.10.1), wireless keyboard

Posted on Oct 24, 2015 8:58 AM

by PATRICKMELE,Solvedanswer
PATRICKMELE PATRICKMELE
Level 3 (862 points)
Mac OS X
A:

Go to This Post for Info...Downloaded el capitan, Mail keep crashing, is there a fix?

If Mail unexpectedly quits when viewing certain messages - Apple Support

Posted on Oct 24, 2015 12:20 PM

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Annsey1

Q: Mac Mail crashes on opening after installing El Capitain

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  • by PATRICKMELE,Solvedanswer

    PATRICKMELE PATRICKMELE Oct 24, 2015 12:20 PM in response to Annsey1
    Level 3 (862 points)
    Mac OS X
    Oct 24, 2015 12:20 PM in response to Annsey1

    Go to This Post for Info...Downloaded el capitan, Mail keep crashing, is there a fix?

    If Mail unexpectedly quits when viewing certain messages - Apple Support

  • by Annsey1,

    Annsey1 Annsey1 Oct 24, 2015 12:23 PM in response to PATRICKMELE
    Level 1 (0 points)
    Oct 24, 2015 12:23 PM in response to PATRICKMELE

    Sorry Patrick, this didn't help.  The Mail programme still crashes instantly instead of opening  - just goes straight to a message window to report to Apple.  I have been accessing messages through webmail and don't think there are any suspect ones.

     

    I mistakenly ticked 'this helped me' because I was expecting a star or similar grading mark to open.

  • by Eric Root,

    Eric Root Eric Root Oct 24, 2015 1:37 PM in response to Annsey1
    Level 9 (71,329 points)
    iTunes
    Oct 24, 2015 1:37 PM in response to Annsey1

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

    Crashes/quits unexpectedly

  • by louisfromhere,

    louisfromhere louisfromhere Oct 29, 2015 5:34 AM in response to Annsey1
    Level 1 (0 points)
    Oct 29, 2015 5:34 AM in response to Annsey1

    I have a similar problem. Mail wont open, it toggles between boxes saying it is loading data then optimising but just keeps flicking rapidly between the two messages and doesn't stop until I force it to quit. I tried deselecting my mail accounts except for iCloud but that didn't work. Any other suggestions?