smnlo

Q: Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

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Q: Apple Music not working on iPhone 6 after iOS 9.1

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  • by smnlo,

    smnlo smnlo Nov 8, 2015 2:45 PM in response to Snafflepuss
    Level 1 (10 points)
    Nov 8, 2015 2:45 PM in response to Snafflepuss

    The IPod Touch I bought last Saturday is under IOS 9.02, does that mean that "out of the box" when you set up a new devices it will automatically go to 9.1.? The IPod prompted me all week to update which I ignore...

  • by smnlo,

    smnlo smnlo Nov 8, 2015 2:52 PM in response to CameraLaw
    Level 1 (10 points)
    Nov 8, 2015 2:52 PM in response to CameraLaw

    I tried that with the Forbes tech guy, who just said (@GordonKelly): "@GordonKelly: @SophieLo2 Thanks Sophie, odd. Sounds more like a server issue.", and his next article was only about the Touch ID issue http://www.forbes.com/sites/gordonkelly/2015/11/04/apple-ios-9-1-touch-id/

  • by Lloydxm@s,

    Lloydxm@s Lloydxm@s Nov 8, 2015 4:15 PM in response to smnlo
    Level 1 (0 points)
    Nov 8, 2015 4:15 PM in response to smnlo

    Ever since Iogged out and used my sons Apple id for the App Store, I've been having no issues. I haven't turned on Apple Music or iTunes match though because I've been afraid to.   I'm gonna call back the sr engineer tomorrow evening and give him my info so they can test it. I'll direct him to this thread too.

  • by seant23,

    seant23 seant23 Nov 8, 2015 6:18 PM in response to Lloydxm@s
    Level 1 (0 points)
    Nov 8, 2015 6:18 PM in response to Lloydxm@s

    You guys have more patience than me, I cant wait for my galaxy. I won't put that much effort into a phone

  • by smnlo,

    smnlo smnlo Nov 8, 2015 6:27 PM in response to seant23
    Level 1 (10 points)
    Nov 8, 2015 6:27 PM in response to seant23

    It is not so much to be patient just about the phone, I use mine mainly for Apple Music and my ITunes Match, IPod Tounch doesn't resolve the issue as an alternative as it does not grab internet outside of Wifi range without using an IPhone hotspot, otherwise I would have gone for an Android, but Apple Music is not supported yet... And as of tonight 22:00, my IPad stopped again...

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 8, 2015 9:59 PM in response to smnlo
    Level 1 (28 points)
    Apple Music
    Nov 8, 2015 9:59 PM in response to smnlo

    So a few weeks back I reported that it started working again. Within a day it broke again. Randomly every day or two, streaming will work. Downloading always breaks after 2 minutes, but streaming can work for a day almost.

     

    After breaking, I usually get the Join Appke Music prompt that freezes if you interact with it.

    It's so sad that they haven't fixed this yet.

     

    I keep trying to purchase an app, but it never downloads!

     

    Something is wrong with iCloud Music Library and iOS.

  • by CameraLaw,

    CameraLaw CameraLaw Nov 8, 2015 11:07 PM in response to smnlo
    Level 1 (0 points)
    Nov 8, 2015 11:07 PM in response to smnlo

    Did some experimenting tonight on beta  iOS 9.2.

     

    Like others here, my son's "family" AppleID gets Apple Music and the App Store working. My question is whether this is because I have an old 2003 account ending in ".mac" while his is more recent and ends in ".me". My wife's phone works fine with her ".me" account. Anyone else here have a ".mac" account?

     

    A few times, after entering my son's ID, I signed out and then put in my ID. Sometimes that worked, and I was back in business. The problem was if I turned off the phone, when I turned it back on, my ID was there but nothing worked. On the other hand, if I kept my son's ID and turned off the phone, it rebooted and everything worked. This system will work fine for a while, but it doesn't allow me to use my iTunes Match or sync my iBooks. So it goes.

     

    Gave all this info to the Feedback Assistant. Hope it helps.

  • by Mainhoonhero,

    Mainhoonhero Mainhoonhero Nov 8, 2015 11:26 PM in response to smnlo
    Level 1 (10 points)
    Nov 8, 2015 11:26 PM in response to smnlo

    My woes continue.  I had written to Tim Cook at the email provided in one of the posts above.  Got no reply.

    I have complained on their Twitter complaint handle.  They have created a ticket but are yet to respond.

     

    5 fold problems happen:

     

    1.  The links from email stop working

    2.  Apple Music goes for a toss 'An error occurred' is what is shown, and no downloads happen

    3.  App Store stops working - can't download any app nor do already installed apps show 'Open' or 'Update' buttons.

    4.  Under Settings -> iTunes & App Store -> Under my Apple Id the line 'Touch ID is enabled for all purchases' disappears - Usually I see that only and know that the thing has again broken!

    5.   Music will not play via USB cable connected to my car stereo  ( it does play via Bluetooth, though).

     

    Mine worked the max for 3 days Fri, Sat, Sunday and today morning again it went off, on its own.  Prior to this, it lasted the max for 2 days.  So I don't know whether to feel happy or not about the progress!!

     

    Usually comes back after restarting - sometimes two to three times  - and then how long it will last is anyone's guess.  Sometimes 5 minutes, sometimes an hour, and if I am terribly lucky,  full 3 days (like last time).

     

    I am still wondering if this issue is there because I have a gmail id as my Apple Id - is it due to some conflict there, although it sounds very silly, since it used to work so well before I updated to this doomed iOS 9.1? 

     

    I have tried rebooting,  resetting and a lot of other things  (other than re-installing iOS or doing it from my previous back up - that's coz my PC is running slow and I don't want to risk losing data).

     

    Also, tried signing out of the id and re-signing back in.  Did nothing,  except that all my songs that I had downloaded (or rather, made offline) from Apple Music disappeared.  Had to do make them offline again when it was in the running week on Sat/Sun weekend last.  Can't do it all over again as they were some 100 odd songs!!!!!!  That's quite a huge data load to waste again,  on something which is not my fault at all.   Plus, it's cumbersome.

     

    I seriously don't want to switch to Android.  But if this is not sorted out soon I will have no option left.  Sad,  because one thing that I swore by (and was a butt of jokes with all my friends) was that Apple has reliability and stability  - and this,  despite Apple not being very enthusiastic about its operations here in India  ( Apple Music is pretty basic,  No Apple News started off here,  no Apple Pay even!)  !!!

     

    Tragically, that itself, seems to have gone now.

  • by Menslik,

    Menslik Menslik Nov 9, 2015 5:12 AM in response to smnlo
    Level 1 (0 points)
    Nov 9, 2015 5:12 AM in response to smnlo

    Hey everybody  i think i found to your solution to your problem

     

    Go to Setting-iCloud

     

    and accept the terms and conditions . that work for me for getting my songs back

  • by Snafflepuss,

    Snafflepuss Snafflepuss Nov 9, 2015 6:10 AM in response to Menslik
    Level 1 (0 points)
    Nov 9, 2015 6:10 AM in response to Menslik

    Where are you seeing the option to accept T&Cs?

  • by Menslik,

    Menslik Menslik Nov 9, 2015 6:41 AM in response to Snafflepuss
    Level 1 (0 points)
    Nov 9, 2015 6:41 AM in response to Snafflepuss

    Settings

    iCloud

     

    Just under your Account name.

     

    It should be in blue

  • by Snafflepuss,

    Snafflepuss Snafflepuss Nov 9, 2015 7:16 AM in response to Menslik
    Level 1 (0 points)
    Nov 9, 2015 7:16 AM in response to Menslik

    that option doesn't appear for me.

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 9, 2015 7:44 AM in response to Menslik
    Level 1 (28 points)
    Apple Music
    Nov 9, 2015 7:44 AM in response to Menslik

    Yeah, that option doesn't exist for me either. o_O

  • by CameraLaw,

    CameraLaw CameraLaw Nov 9, 2015 7:54 AM in response to Mainhoonhero
    Level 1 (0 points)
    Nov 9, 2015 7:54 AM in response to Mainhoonhero

    Exact description, Mainhoonhero, of the bug I’ve been chasing.

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 9, 2015 8:10 AM in response to Mainhoonhero
    Level 1 (28 points)
    Apple Music
    Nov 9, 2015 8:10 AM in response to Mainhoonhero

    Mainhoonhero,

     

    You've described my phone exactly, right now, down to the TouchID thing.

     

    If I go to the Passcode menu in Settings, every time I turn on TouchID for iTunes purchases, it turns itself off.

    Every time the phone turns on I get the "X can't be installed/purchased" errors, and it takes a million tries/reboots to buy an app!

     

    (I also have a gmail Apple ID, if that means anything.)

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