smnlo
Level 1 (10 points)

Q: Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

by walter132,Solvedanswer
walter132 walter132
Level 1 (10 points)
A:

Just want to add that I'm not here to throw shade on the Apple support people, all of whom were very friendly and sympathetic. The Senior Analyst I spoke too was under the impression that this was an issue with Apple's servers and indicated that he had escalated it accordingly, this was two days ago now. We'll see.

Posted on Oct 29, 2015 8:30 AM

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smnlo

Q: Apple Music not working on iPhone 6 after iOS 9.1

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  • by luism0nteiro,

    luism0nteiro luism0nteiro Nov 11, 2015 4:57 AM in response to smnlo
    Level 1 (5 points)
    Nov 11, 2015 4:57 AM in response to smnlo

    But it seems people still have the same problem in the beta versions of 9.2...

  • by walter132,

    walter132 walter132 Nov 11, 2015 7:11 AM in response to japhy
    Level 1 (10 points)
    Nov 11, 2015 7:11 AM in response to japhy

    I hadnt done a restore from backup for months when my issues started cropping up. I also think the gmail idea is a stretch, my original messed up ID is attached to gmail but I made a new ID attached to a separate gmail address and it works fine. Would also assume the vast majority of unaffected users are also tied to gmail Apple IDs. Without the code in front of us we're just blindly speculating, it could be that we all have too many of the letter j in our billing addresses or something similarly random. Looks like Apple's working on it, just hope that they're willing to devote the resources needed to squash this bug.

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 11, 2015 10:30 AM in response to smnlo
    Level 1 (28 points)
    Apple Music
    Nov 11, 2015 10:30 AM in response to smnlo

    So, I have since bought an Apple TV. Both Music and iCloud Music Library work fine.

     

    Today I decided to try logging into iTunes and Music on the same  iPhone, but with a different AppleID.

    It worked fine.

     

    Therefore, I can narrow the issue down to my AppleID and iOS.

     

    ALso, I've tried the newest 9.2 beta, and I can sadly confirm that none of this is fixed.

  • by smnlo,

    smnlo smnlo Nov 11, 2015 10:43 AM in response to smnlo
    Level 1 (10 points)
    Nov 11, 2015 10:43 AM in response to smnlo

    Let's look at this bug in a slightly different way. If the Apple ID was corrupted, we couldn't do anything as normal on MacBook, mine is on OSX El Capitan version 10.11.1, where everything is perfect...

    On September 9th I bought a new iPhone 6, it was running under IOS 9.02: Everything was perfect.

    On October 23rd morning, I updated to IOS 9.1, and all dreaded symptoms happened, shame is I launched the update on my iPad Mini exactly at the same time, as like the IPhone, it was running without any issues under IOS 9.02.

    So October 23rd, both iPhone & IPad showing same symptoms.

    Did everything Apple support told me to: reset internet connections, ultimately reset iPad Mini and iPhone. I started with the iPhone trying a restore from last iCloud back up: And I noticed that it hadn't done a back since October 20th, when the iPad backed up OK every day. iPhone eventually died, stuck on the black screen with Apple logo in the middle.

    Now, on both my devices I use only: emails, Apple Music (paid subscription up-to-date) ITunes Match (paid subscription up-to-date too), look at Internet via Safari, use: Twitter, Facebook, IMDB, the Weather, and my banking app, that is all, no Gaming, no Face Time, none of that stuff...

    Saturday October 31st: Appointment at the Genius Bar at the Apple Store: Nothing they knew about the issue, apart from confirming that I didn't do anything wrong on my devices. I bought then an iPod Touch, just to be able to use my Apple Music subscription, that IPod Touch running on IOS 9.02 was set completely new, so if an Apple ID problem existed, I couldn't set it right? All fine, that IPod Touch prompted me all week to update to IOS 9.1, which I ignored.

    From Saturday 31st October: iPhone: not working, IPad started to work as normal from the following Monday night, non-stop, until this past Sunday.

    Monday November 9th, second appointment at the Apple Store: I gave them back the iPod Touch for refund, because  I my iPhone is working, I don't need an IPod... They gave me a new iPhone 6, running on IOS 8.4.1: Set as new: no problem at all! Again, if it was a corrupted Apple ID, I couldn't set a new device?...

    Ipad is working on & off... Like the IPod Touch, it is prompting me to update to IOS 9.1: I ignore it again...

    On the thread I started on October 23rd, I named it "Apple Music not working since IOS 9.1 Update", which is after all these conversations very misleading: there is nothing wrong with Apple Music as long as it is not running on IOS 9.1, but that was the very first thing I noticed.

    Now I check in a different way, if Hyperlinks in my emails are not loading in Safari I know that Apple Music won't play... it will show everything, but not play, and Beats 1 won't  load, if while Hyperlinks are not opening in emails and I want to download/update an App I own: It will not download, and not update.

    To me corruption of Apple ID is a "side effect", otherwise why Hyperlinks would not load from emails? This is not linked to any Apple ID....

    I hope I didn't bore you.... Any thoughts?

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 11, 2015 11:49 AM in response to smnlo
    Level 1 (28 points)
    Apple Music
    Nov 11, 2015 11:49 AM in response to smnlo

    I agree. I think "corrupt" makes it sound like it's completely bad.

     

    It's just the iTunes components of iOS9.1 and how they interact with our IDs.

    It is still ID specific though.

    if you sign in with someone elses ID Music will work just fine.

  • by smnlo,

    smnlo smnlo Nov 11, 2015 11:58 AM in response to DarkConfidant
    Level 1 (10 points)
    Nov 11, 2015 11:58 AM in response to DarkConfidant

    Then what relation with the emails hyperlinks?

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 11, 2015 12:04 PM in response to smnlo
    Level 1 (28 points)
    Apple Music
    Nov 11, 2015 12:04 PM in response to smnlo

    smnlo wrote:

     

    Then what relation with the emails hyperlinks?

    I guess I wasn't aware the the 2 bugs were related.

     

    It just seems very distant.


    The music issues are all dependent on one being signed into iTunes on iOS 9.1 or 9.2.

    If I sign into a different account on the same iPhone, on iOS 9.1 or 9.2, the music issues all go away.

     

     

    The e-mail issue will exist regardless of what e-mail account it's on, or what iTunes account is signed in, thus I see it as a bug in the Mail app.

  • by smnlo,

    smnlo smnlo Nov 11, 2015 12:12 PM in response to DarkConfidant
    Level 1 (10 points)
    Nov 11, 2015 12:12 PM in response to DarkConfidant

    Tthey are very much related: if hyperlinks don't load, Apple Music don't load, and vice versa. Even hyperlinks from an email address that is not the one I use for my Apple ID.

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 11, 2015 12:20 PM in response to smnlo
    Level 1 (28 points)
    Apple Music
    Nov 11, 2015 12:20 PM in response to smnlo

    smnlo wrote:

     

    Tthey are very much related: if hyperlinks don't load, Apple Music don't load, and vice versa. Even hyperlinks from an email address that is not the one I use for my Apple ID.

    I guess I'm skeptical of that because my Apple Music can load without issue, if I simply switch to my sister's account.

    The hyperlinks won't open in Mail, but Music will definitely load.
    Because of this, I highly doubt that dependent on each other.

     

    If people without the Apple Music issues can still have hyperlink issues, they have to be independent of each other.

     

    EDIT: it's also important to note that if you have an iPhone 6S or 6S Plus, you can still open hyperlinks with 3D touch.

  • by ashute,

    ashute ashute Nov 11, 2015 12:21 PM in response to DarkConfidant
    Level 1 (20 points)
    Nov 11, 2015 12:21 PM in response to DarkConfidant

    I agree. I have 2 apple ID's one for iTunes and Apple music and one for iCloud which deals with my email and I cannot get links to connect. What I did find out today if you hold down the link (I have an iPhone 6s) then you can get the link to load up. I got a refund from Apple today for the Apple Music not working but this cancelled my membership (but it holds my info for 90 days if I rejoin) what I would like to know is does my Apple ID I use for Apple Music have to be my iTunes ID or can I use my iCloud one. This may help with the issue of corrupted ID's.

     

    Thanks,

     

    Allen.

  • by DarkConfidant,

    DarkConfidant DarkConfidant Nov 11, 2015 12:23 PM in response to ashute
    Level 1 (28 points)
    Apple Music
    Nov 11, 2015 12:23 PM in response to ashute

    ashute wrote:

     

    I agree. I have 2 apple ID's one for iTunes and Apple music and one for iCloud which deals with my email and I cannot get links to connect. What I did find out today if you hold down the link (I have an iPhone 6s) then you can get the link to load up. I got a refund from Apple today for the Apple Music not working but this cancelled my membership (but it holds my info for 90 days if I rejoin) what I would like to know is does my Apple ID I use for Apple Music have to be my iTunes ID or can I use my iCloud one. This may help with the issue of corrupted ID's.

     

    Thanks,

     

    Allen.

    I'm sure you could use your iCloud Apple ID for Apple Music.
    The only downside is that you'd lose access to all of your previous iTunes and App Store purchases that are tied to the old iTunes Apple ID.

  • by Noah Wiles,

    Noah Wiles Noah Wiles Nov 11, 2015 12:56 PM in response to Mainhoonhero
    Level 1 (2 points)
    Nov 11, 2015 12:56 PM in response to Mainhoonhero

    My ID is a .mac account.

  • by Noah Wiles,

    Noah Wiles Noah Wiles Nov 11, 2015 12:57 PM in response to japhy
    Level 1 (2 points)
    Nov 11, 2015 12:57 PM in response to japhy

    I've restored from my MacBook.

  • by smnlo,

    smnlo smnlo Nov 11, 2015 12:59 PM in response to smnlo
    Level 1 (10 points)
    Nov 11, 2015 12:59 PM in response to smnlo

    In view of all this, after experiencing that everything works fine on IOS 8.4.1 and IOS 9.02, I will book another Genius Bar appointment and ask them to replace my IPad Mini for one operating prior to IOS 9.1. They better agree, and if we all are such "unheard of, isolated" cases, a few Iphones and IPads swaps will not really dent their billion of earnings....

  • by Noah Wiles,

    Noah Wiles Noah Wiles Nov 11, 2015 1:30 PM in response to smnlo
    Level 1 (2 points)
    Nov 11, 2015 1:30 PM in response to smnlo

    I've got no solution to offer.

     

    But yes, I have most of the same issues. Just want to add my voice to the mix here. iPhone 6 / iOS 9.1 & iPad 3rd Gen / iOS 9.1 - All of these issues are intermittent and can sometimes be resolved for a very brief time by doing iPhone reboots and restores, but nothing has permanently fixed this for me including a factory reset with no restore.

     

    - Apple Music won't stream anything along with occasionally throwing up a Signup for Apple Music screen.

    - App updates/new installs hang and will sometimes download after I reboot the iPhone.

    - Podcasts won't download when I manually select an episode to download.

    - Game Center does not load

    - Have not had issues opening links into Safari that originate from an email.

     

    Steps performed to try and resolve:

     

    - Toggle on/off airplane mode to kill all the antennas after having killed the offending apps

    - Reste Network Settings

    - Numerous iPhone reboots

    - Several iPhone "standard" restores using backups from my MacBook

    - One Factory Reset using the 'Update' option

    - One Factory Reset using the 'Restore' option but choosing the 'Setup as New iPhone' option rather than restoring from a backup.

     

    Just talked to Apple Support again and they have simply arranged for me to go into the Apple Store to get a replacement, but I know this will not work if the new iPhone is running iOS 9.1

     

    From what I can tell from my own experiences and reading through the numerous accounts of others, this is definitely a very unique issue related to specific Apple ID's and iOS 9.1. This gives the impression that it should be fixable with an iOS software fix, but if it already appears that iOS 9.2 does not fix the issue then those experiencing this may be in for a long wait.

     

    This seems to be another good reason that Apple put in the time to figure out a way of migrating purchases between Apple ID accounts. If could just create a new ID and then hit a migrate purchases button 'from this account' then I could have had this resolved as soon as I figured out what was going on.

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