Q: Apple Music not working on iPhone 6 after iOS 9.1

I think your device is grayed out if you have added it to your account within the last 30 days or something like that. Try manually logging out of iCloud / Apple Music / App Store on the device you are having issues with first. Then go back and it should allow you to remove / deauthorize it. Hopefully that works for you.

Your iCloud email address has always been an alternate way to login to the App Store. The problem exists for me on both IDs.

Hi, just another person with same problem.

Have deauthorised all devices, tried the majority of things upthread but stil nothing. This is on a new 6s bought on Thursday. I bought this for the music first and foremost and is a real disappointment. Looking forward to getting this resolved.

Update: I turned the phone off and on again and did the airplance mode off and on move and am now logged in to Music, finally, but for how long?

Meanwhile, what happens with the computers I have now deauthorised?

When you deauth a device it usually just makes you sign in again to reauth it. It will prompt the first time you try and play something that had DRM

FLOOD TWITTER, FACEBOOK, WHATEVER AVENUE. We all have spent too much money on these devices to be ignored, I don't care how small this group is. From here on out, I'm going on the offensive.

Another blind shot...

COULD THIS BE because I had TWO SEPARATE id's for App Store/Itunes and  iCloud ???

I now entered my original App store id into the iCloud....strangely it took it....

And it seems to be working ...though it's only 10 minutes into it... Keeping Fingers Crossed

UPDATE :  Well, it was too good to be true...and it proved that... the **** thing broke again today (not even breaking my previous full 3-day record)

Sorry Tom. My old iphone that is showing 'grayed out' is showing linked since Jan 2015....... so much more than 30 days...
That device is already sold after erasing all content, so dont know why the link still shows, and that too grayed out.

Gary's worked for me too, yippee.

Let's wait and see if it stays this way.

Hi guys,

My new Apple ID from @icloud.com is working perfectly since last week, when I decided to migrate a new account (here: Re: Apple Music not working on iPhone 6 after iOS 9.1). Unfortunatelly i know that many of us have a thousand dollars on regular ID, but i still think that issue envolves gmail's ID. My brother and, now, my sister with gmail's IDs have the same issue since Nov 1st.

I would like to say that I feel bad for us, costumers and fans, for this. Apple must to see and hear us.

Until then, i hope that you can fix it. I follow this thread in case the someone discover something relevant to fix all this issues (apple music, emails, icloud library...) (so i can probably fix my old ID).

Regards and sorry for my bad english, i dont speak english.

Just wanted to give everyone some feedback. I spent over an hour on the phone early this morning with a senior tech support agent for iOS devices. We tried everything! Needless to say he was able to speak with on of the 12-13 software engineers, he said this was pure luck to get one on the phone. They are aware that this issue is affecting a small number of people and 9.2 should correct this issue. Hopefully this helps everyone in the meantime so we don't have to waste anymore time if Apple now knows about the problem.

Just got off the phone with a senior engineer over at Apple (they called me).

Gave her all the details, and she says they are aware of this and the other thread.

She is speculating it might have something to do with 2-factor authentication. She was showing that I have it turned on, even though I don't. It actually makes sense if it's looking for something that doesn't exist.

We will be testing further tomorrow on an iPhone I have at work I can test with.

This is promising at least.

OMG, ktorster,

Can it really be that simple? I just went to my Apple ID and turned off two-step verification. Logged out of my son’s ID and back into mine. Didn’t work at first, but after a reset everything began to go well on my iPhone 6S Plus (running the version I got busted for mentioning):

1. App Store working correctly and recognizing my purchases.

2. Apple Music working correctly (including iCloud Music Library / iTunes Match).

3. Pandora works.

4. Frozen Free Fall works.

5. My car, an Acura TLX, now recognizes the iPhone (used to say “Unsupported”).

Have some iPads but won’t mess with them for now until after I see whether this fix holds and starts working for a substantial number of people on this thread.

Hope we are getting close to a green checkmark. I’ve almost got a smile on my face.

And then, one hour into my smile, it all went bad again. All of it. Back to the drawing board.

Haha, was just coming here to say it worked for me too, but now I know it won't last (though I strongly suspected that it wouldn't anyway). I actually didn't have two factor turned on, so I turned it on, turned it off, logged in to the busted Apple ID on my 6S Plus, nothing was working, rebooted, oddly things didn't work for about five minutes then very suddenly started working. Super weird. Anyway gonna buy some new games and click some email links while things are working, gotta make hay while the sun is shining.

Honestly I'm just glad to hear the engineers are working on it. At this point it's been four weeks, and as frustrating as this has been I'd rather they take whatever extra time it takes to permanently eradicate this bug without creating any other major issues.