GeorgeKoide
Level 1 (0 points)

Q: Safarii frozen by pop-up.

Was using Safari when an ad/receive malware pop-up warning.  It has frozen Safari.  Any suggestions as to removing the pop-up and unfreezing safari?

Posted on Oct 24, 2015 11:03 AM

by Niel,Solvedanswer
Niel Niel
Level 10 (313,488 points)
Mac OS X
A:

If you’re on a computer, choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If the message reappears, disconnect the computer from the Internet and erase that site from the browser history.

If you’re on an iOS device, click here and follow the instructions in the first paragraph of the last section.


(135385)

Posted on Oct 24, 2015 11:04 AM

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GeorgeKoide

Q: Safarii frozen by pop-up.

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  • by Niel,Solvedanswer

    Niel Niel Oct 24, 2015 11:04 AM in response to GeorgeKoide
    Level 10 (313,488 points)
    Mac OS X
    Oct 24, 2015 11:04 AM in response to GeorgeKoide

    If you’re on a computer, choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If the message reappears, disconnect the computer from the Internet and erase that site from the browser history.

    If you’re on an iOS device, click here and follow the instructions in the first paragraph of the last section.


    (135385)

  • by GeorgeKoide,

    GeorgeKoide GeorgeKoide Oct 24, 2015 11:17 AM in response to GeorgeKoide
    Level 1 (0 points)
    Oct 24, 2015 11:17 AM in response to GeorgeKoide

    Thanks so much, Niel!!  Really appreciate your prompt with the solution.. Regards.