How important is UltraDMA CRC Error Count?

Hi Guys


I have just purchased a used WD250 GB Caviar Blue drive for my old Mac Pro, and it is failing the UltraDMA CRC Error Count part of the S.M.A.R.T. tests in Tech Tool Pro 6 (please see attached screenshot). It passes the 'overall' tests ok, and all appears fine using Disk Utility (S.M.A.R.T. Status: Verified / two new volumes verified ok), just don't know whether I should be concerned about this or contact the (eBay) seller before I copy any files over (planning to make this a dual boot drive: 10.6.8 / 10.7.5).


Any advice would be much appreciated.


Thank you.


2006 Mac Pro 1,1

Lion 10.7.4


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Posted on Oct 24, 2015 10:45 AM

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10 replies

Oct 24, 2015 11:01 AM in response to rockermac

Every block on every drive is recorded is a semi-redundant fashion. Extra check bits are added (CRC bits) so that when read back, the drive can detect and often correct small errors in the data.


A drive that is doing its job will occasionally make a data correction when reading data, and this is perfectly normal. If the data cannot be corrected, they will be re-read, in hopes of getting correctable data on the next read. This is still considered routine.


It is not considered a failure of any sort until after thousands of re-reads, you still cannot get correctible data from that block, and your Mac will issue an I/O Error.


This is still not considered a drive failure. It may be that the data were marginal recoding that one pattern, and a re-write of new data may proceed normally and not need to be corrected the next time.


Drive Controllers also keep a number of spare blocks in a private stash to substitute for blocks that actually "go bad" and cannot read back a newly-written pattern. When new data are supplied, the drive can substitute a spare block for one that is found to be Bad immediately after writing. This is STILL a routine operation, and is not considered a drive failure.


It is only a failure when you write new data to the entire drive, and after reading it all back, more than 10 blocks need to have spares substituted, or the drive runs out of spare blocks.

Oct 24, 2015 12:48 PM in response to Grant Bennet-Alder

There are two ways to proceed.


1) don't worry, be happy. Your new drive appears to be doing its job just fine.


2) if you can't sit still, you can Zero all data on the drive, and it will substitute spares for any blocks found to be bad immediately after the write. You use Security Erase, and choose one click off the default to write Zeroes into every block. This process will take all afternoon to all night. DO NOT use the 3x setting or the 35x setting -- these just take much, much longer and provide NO additional benefit. You cannot safely cancel this process, so be sure you do not want to be doing something else once you start this.


After completing this process without error, your drive has 100 percent good blocks going forward.


NB> You may find, however, that the same SMART status as before shows up, because error correction is a perfectly normal operation that drives do on every Read.

Oct 24, 2015 5:03 PM in response to Grant Bennet-Alder

Hi Grant


Thanks very much for your in-depth explanation (a little over my head)!


The SMART status I was referring to was after I had Erased/Zeroed all data using Disk Utility, and a TTP6 scan which found no bad blocks.


I think I was concerned, as my other 3 drives (including the original HD from 2006) all passed this test with flying colors - no red bars!. But at the end of the day, if I didn't have TTP6 I wouldn't have known any different (Disk Utility giving a thumbs-up), and wouldn't have got stressed about it!


So thanks once again - I will ignore that pesky little red bar!

Oct 24, 2015 5:14 PM in response to rockermac

Ok, following on from the above posts, I have done a 'clean' install of 10.7.4 onto a new partition of the WD drive mentioned above. Mail is not working, neither are Systems Prefs (iCloud). I can't update to 10.7.5 (please see attached screenshots). I have had to reset my password for iCloud twice today already. *** is going on? I am losing it - somebody please help!


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Oct 25, 2015 5:36 AM in response to Grant Bennet-Alder

Hi Grant


Thanks for your help again.


New partition is 150GB, Lion 10.7.4 taking up just over 18GB - does that sound about right?


I used the 10.7.4 installer I purchased from the App Store back in June 2012. It was stored on another drive - maybe I should've copied it to the new partition before firing it up? I wouldn't think this would make much difference as you select the drive/volume to install onto?


All seems fine in Disk Utility?

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Oct 25, 2015 7:52 AM in response to rockermac

My concern about the source was whether it might have become corrupted over time. There should be no problem about where it was starting from.


From your description, it sounds like the image you are trying to run has become damaged at some point along the way.


If you can open the Mac App store, i suggest you download a new copy of 10.7 Lion and install it right over the existing one. It is intended to simply replace the items that are not correct, and leave all else alone.

Oct 25, 2015 8:37 AM in response to rockermac

It is extremely unlikely that the drive is encountering errors and failing to correct them or report them.


If you are concerned that the disk might be making errors and not reporting them, you could run a TechTool Pro data scan again and see. The downside (in addition to it taking hours) is that it may be relying on the drive auto-reporting its errors, and if that is the part that is not working, it could say all is well anyway.

Oct 25, 2015 2:24 PM in response to rockermac

Just a quick update - I managed to get Mail to work - it seems I needed to set up the Mail, Contacts & Calendars Prefs before the iCloud Prefs, but the update to 10.7.5 is still a problem. I logged in to the App Store and found my credit card had expired, updated that info but still no luck - I'm still getting the same error from the App Store (13), and if I try to download again from my old (10.6.8) drive, I get the error "You have updates available from other accounts", which are no longer available because I have had to change my Apple ID password twice in the last couple of days.


I am really confused!


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How important is UltraDMA CRC Error Count?

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