Magic Mouse 2 not scrolling

My issue is more analog; that is, only the far right region of the Mouse scrolls. Anywhere in the middle and finger scrolling doesn't work. I pulled out my Magic Mouse 1 and it works just fine, so it's strange that a small portion of the Magic Mouse 2's touch area would fail.

Taking it to the Apple Store and try for an exchange. I've nothing to lose.

New peripherals are not supported on Yosemite, because it is a year old OS. 🙂

Downgrade to El Capitan (back it up first – El Capitan is known to screw users in very unpredictable ways).

Thanks for your answer. This is amazing that the Magic mouse 2 does not work out of the box, simply because the OS is still Yosemite...

There is no reason why you should not upgrade your OS to El Capitan. I cannot understand aGrmbl's reference to downgrading to El Capitan. Once you have upgraded Yosemite to El Capitan your mouse should work. It does say on the box that the MM2 is for use with El Cap.

Suggest you adjust your Profile to show your new products.

I've been using the New Magic Mouse 2 for a few weeks now, and I have El Capitan installed on my computer, but I started to get similar issues this week, i.e. the scroll function is not working properly, and it's like you have oil on your fingers and your movements are not picked up by the mouse.

I've been using the original Magic Mouse for years, and I have never ever encountered any scroll issues.

Wow...this is extremely disappointing. Just spent $80+ to buy this new and improved mouse, only to find it's less functional...and I can't upgrade my OS yet because of company IT review.

It is not Apple's fault that you cannot upgrade to El Capitan. And it says clearly on the box that you will need El Capitan 10.11.1 for it to work.

Wait for your IT people to approve El Capitan.

Hello,

It is Apple's fault that a brand new computer and mouse both from Apple Store do not work with each other out of the box. We are talking about a mouse here (and especially its scrolling feature), not something extravagant or particularly advanced. Also I am living in China and it takes time to download and upgrade to El Capitan. At least they could have included that new driver in the latest update of Yosemite.

Best regards,

Pierre

I disagree; The new computer may have been previously ordered stock and seems to have had Yosemite installed ... which is why the MM2 mouse is not working. However, it is up to you to upgrade it with the Free El Capitan OS. The stock problem it is not something over which we here have any influence so you should report your feelings to Apple Product Feedback.

You could consider asking your supplier for one of the orignal MM1 mice.

Let me say this. I finally replaced my original "magic mouse" with the new mouse as I had nothing but trouble from the original from the get go, I labored on of years because I guess I am a moron. However on installation I like you, find this new mouse to be inn-operable because I have not upgraded to El Capitan. What utter ********. Enough. Tomorrow I will return this piece of crap and buy a Logitech. How dare Apple use the devise that actually made Apple, Apple, to force us to upgrade. (I would and will when in plays nicely with my tools of trade but right now it does not). The stench in here is nauseating.

I disagree.

Been in the desktop/server/network support business since 1987.

It IS ridiculous that Apple requires 10.11 for the new mouse. I am onsite at a client's location and have been chasing down weird bluetooth issues on an older iMac and just discovered that the otherwise perfectly functional MM2 I just put in place can't scroll precisely for this reason.

While it is true that a machine running OS 10.10 really has no good reason to NOT migrate to 10.11, insulting other members isn't ok.

Give me a GOOD technical reason that there is some component of the MM2 that is fundamentally incompatible with 10.10 or previous OS, and I'll change my opinion.

A mouse is a mouse. A failed $20 peripheral (which is the commodity price for a mouse, despite Apple's premium pricing) should not require an OS upgrade.

With the underlying hardware technologies fundamentally unchanged in a few years, this is an arbitrary choice on Apple's part and it is a mistake. We have lots of customers using 2009-2012 Macs and many/most are on 10.9 or 10.10 and have no reason to migrate to 10.11.

To chime in..

I am in complete agreement with cptomes.

Forcing users to upgrade to a later SW release in order to use a peripheral is quite frankly a little silly.

If there is a solid, sound reason why the drivers/functionality cannot be backported, i am all ears.

I noted that elsewhere in this thread there was a statement that it was clearly (and i do emphasise this word) stated on the box that 10.11 is a requirement.

It is indeed noted, but i must say that grey on white in very small lettering is hardly clear.

A further addition i would add is that in my case i purchased the mouse out of frustration , missing the left right scrolling ability of the solution provided by my IT department, the only available mouse in the 'mac area' of the store was MM2 , so it's not like i was given a choice or warned of the 10.11 requirement.

Like others here , i am not able at this point to upgrade to 10.11 (if i wish to have a supported system for work).

Looking forward very much to a solution (other than putting myself in an unsupportable configuration) from Apple on this.

Never seen anything more ridiculous, 100$ for something that don't even work with my computer unless I update it and at the same time buy or re-instal I don't know how many program!!!!!

Seriously!!!!

who is the genious that think about it?

maybe a little more thingking before doing would be a good advice guy

It scrolls just fine with Chrome. In fact, I copied all the open websites I going on Safari at the time, all inhibited by the Magic Mouse 2, popped them into Chrome, viola! Scrolling restored. I have noticed with progressive upgrades of OS X, Chrome is superior for Amazon movies/tv show viewing, very superior for Netflix, and I think I am just going to designate Chrome (and I also did the binge viewing test with FireFox) as the primary internet interface.