Lola from Havana

Q: Latest OS X update broke my Mac Book Air

Today I accepted a suggestion from a popup on my screen to update OSX (security), Safari, and, iTunes.

After the update was completed, the machine refused to reboot. I had to go to the repair disk. The hard drive checked out fine, I repaired some permissions, and still no joy. Finally I resotred my hard drive from my Time Machine (portable hard drive).  This got me running, at the cost of a few files lost containing work from the last 3 days....

 

I would think this was just a nasty coincidence, but THE SAME THING happened to me about 2 weeks ago. That time I elected to leave my hard drive untouched and restored OSX  over the internet.  That took more than 6 HOURS!  So this time I decided to go the Time Machine route.

 

Can anyone explain why this is happening?

 

The only fact that I can come up with is that I am outside the US (Costa Rica).  Is there any reason why this might be relevant?

 

I would be grateful for an explanation, otherwise there is a serious problem with the update mechanism.

 

Thanks,

Lola

MacBook Air, OS X Mavericks (10.9.5)

Posted on Oct 24, 2015 11:30 AM

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Q: Latest OS X update broke my Mac Book Air

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  • by Eric Root,

    Eric Root Eric Root Oct 25, 2015 9:18 AM in response to Lola from Havana
    Level 9 (69,869 points)
    iTunes
    Oct 25, 2015 9:18 AM in response to Lola from Havana

    Are you doing the updates using the App Store? If not, the popups aren't valid.

  • by John Galt,

    John Galt John Galt Oct 25, 2015 10:41 AM in response to Lola from Havana
    Level 8 (48,544 points)
    Mac OS X
    Oct 25, 2015 10:41 AM in response to Lola from Havana

    Today I accepted a suggestion from a popup on my screen to update OSX (security), Safari, and, iTunes.


    If that should occur again, please take a screenshot of the popup and post it in a reply. Read below.

     

    The message may have been an attempt to deceive you. To learn how to recognize them read Phony "tech support" / "ransomware" popups and web pages.

     


     

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    ⌘ Shift 4 and then pressing the space bar captures the frontmost window.

     

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