longopavlik
Level 1 (1 points)

Q: I bought a new Airport Extreme 802.11ac to replace my old Airport Extreme base station.

I bought a new Airport Extreme 802.11ac to replace my old Airport Extreme base station.  I followed the setup instructions in the booklet but the light blinks amber and airport utility only provides a message 'unexpected error found' try again

Airport Extreme, OS X Mavericks (10.9.5)

Posted on Oct 24, 2015 7:23 PM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (122,392 points)
Apple Music
A:

See if resetting the new base station helps >  Resetting an AirPort base station FAQ

Posted on Nov 21, 2015 1:51 PM

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longopavlik

Q: I bought a new Airport Extreme 802.11ac to replace my old Airport Extreme base station.

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  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Nov 21, 2015 1:51 PM in response to longopavlik
    Level 10 (122,392 points)
    Apple Music
    Nov 21, 2015 1:51 PM in response to longopavlik

    See if resetting the new base station helps >  Resetting an AirPort base station FAQ

  • by Bob Timmons,Apple recommended

    Bob Timmons Bob Timmons Nov 21, 2015 1:49 PM in response to longopavlik
    Level 10 (105,118 points)
    Wireless
    Nov 21, 2015 1:49 PM in response to longopavlik

    The "unexpected error" message usually appears as a result of a network bug in Mavericks, Yosemite and El Capitan. It can also appear when you have a defective AirPort router.

     

    One possible simple solution might be to use an iPhone or iPad for the setup. Do you have one of those devices handy?

     

    Another possible solution is to check and adjust iPv6 settings for both WiFi and Ethernet on your Mac, to verify that you have things set for Link Local Only.

     

    Resetting the AirPort is a good move, as Carolyn mentions, as well as restarting your Mac.

     

    If you are still having difficulty, post back and we'll work things through step by step.

  • by longopavlik,

    longopavlik longopavlik Nov 21, 2015 1:50 PM in response to Bob Timmons
    Level 1 (1 points)
    Nov 21, 2015 1:50 PM in response to Bob Timmons

    TThank you so much! I was finally able to use my iPad to set up the AirPort Extreme .