Q: Iphone 6 same phone new number cant send text

I recently changed my number and now cannot send text messages without displaying my email address even if I call it says my email address.

I have contacted AT&T twice and they go through what the know by turning on and off then back on..... also when turned off Imessage I cant send text at all.

iPhone 6, iOS 9.1

Posted on Oct 24, 2015 8:00 PM

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Q: Iphone 6 same phone new number cant send text

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by jeremy_v,

jeremy_v Oct 26, 2015 7:56 AM in response to jamesav
Community Specialists

Oct 26, 2015 7:56 AM in response to jamesav

Hello jamesav,

After reviewing your post, It sounds like conversations are started from your email address and iMessage won't send. I would recommend you read these articles, they may be able to help troubleshoot the issue.

Link your iPhone number and Apple ID to use iMessage and FaceTime - Apple Support
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Go to Settings > Messages > Send & Receive.
In these settings will be a group called "start new conversation from" make sure your number is selected.

Have a nice day.
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by jeremy_v,

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